users are still not voice enabled after 24 hours

Super Contributor

Hello Teams Community,

 

Please I need your help on this.

 

I've assigned licenses to users and after 24 hours they are still not able to be added to call queues.

 

For example, the error message I'm getting is: You are trying to link Janie but they aren't enterprise voice-enabled.

 

This user has a license and i have also ran the powershell to enable

- Set-CsUser -Identity "janie@contoso.com"

-EnterpriseVoiceEnabled $true -HostedVoiceMail $true

1 Reply

@IBN Coincidentally, this was just posted yesterday at answers.microsoft.com: users are still not voice enabled after 24 hours - Microsoft Community