May 24 2020 11:36 PM
Hi,
We are a small company trying out the Teams Free edition. I am the IT admin (sorts of) and I am trying to see why one user is facing this error when trying to sign up :
<Email Id> hasn't been added to your organization's directory. Contact your admin or try a different email.
Here is what has happened so far (In chronological order) :
I initially posted this question here https://answers.microsoft.com/en-us/msteams/forum/all/user-sign-up-with-company-email-id-failing-wit... where I found this issue reported by many other people. I was then directed here by a Microsoft moderator.
Almost all of those posts (on answers.microsoft.com) seem to suggest the cause as some other Microsoft service subscription using email id from the same domain name and that the domain ownership need to change. I tried that by going to the following two links :
In both the cases, when I try to login with the my current Microsoft account (with which I am writing this question) I get the error as seen below :
Further what is different about my case compared to other existing such questions is that 16 other people have already successfully signed up with the company email id. None of the faced this issue.
How can I go about resolving this issue for this one employee?
If any of the MS support staff need more details (about the domain name or the specific email id having this issue) in a private message, please let me know.
We as a company are moving from Slack to Teams and it is absolutely essential that every employee is able to sign up and use Teams. If not we will have to abandon teams and go back to Slack (which I would not prefer).
Any help in this regard is greatly appreciated.
May 25 2020 06:23 AM