User sign in error caa301f7

%3CLINGO-SUB%20id%3D%22lingo-sub-1610595%22%20slang%3D%22en-US%22%3EUser%20sign%20in%20error%20caa301f7%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1610595%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20a%20user%20that%20is%20getting%20the%20following%20error%26nbsp%3Bcaa301f7%26nbsp%3B%20%26nbsp%3Bi%20have%20tried%20deleting%2Frenaming%20%25appdata%25%5Cmicrosoft%5Cteams%20folder%20and%20uninstalled%5Cre-installed%20and%20always%20get%20the%20same%20error..%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ecan%20anyone%20help%20please%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1610615%22%20slang%3D%22en-US%22%3ERe%3A%20User%20sign%20in%20error%20caa301f7%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1610615%22%20slang%3D%22en-US%22%3EHi%20all%2C%20was%20having%20the%20same%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20deleted%20the%20following%20file%20and%20can%20now%20log%20in.%3CBR%20%2F%3E%3CBR%20%2F%3EProgramData%5Cintel%5Cshadercache%5CTeams_1%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1613071%22%20slang%3D%22en-US%22%3ERe%3A%20User%20sign%20in%20error%20caa301f7%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1613071%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F493704%22%20target%3D%22_blank%22%3E%40Lewis-H%3C%2FA%3E%26nbsp%3Bthanks%20but%20there%20is%20no%20Intel%20folder%20in%20c%3A%5Cprogramdata%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1722432%22%20slang%3D%22en-US%22%3ERe%3A%20User%20sign%20in%20error%20caa301f7%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1722432%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F770428%22%20target%3D%22_blank%22%3E%40BigSteve266072%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReport%20Microsoft%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3Etitle%3A%20Can't%20access%20microsoft%20o365%3C%2FP%3E%3CP%3Euser%20impact%3A%20user%20may%20be%20unable%20to%20access%20multiple%20microsfot%20365%20services.%3C%2FP%3E%3CP%3Emore%20infor%3A%20any%20microsft%20365%20service%20that%20leverages%20azure%20active%20directory%20(aad)%20authentication%20may%20be%20impacted%20this%20issue%3C%2FP%3E%3CP%3Ecurrent%20status%3A%20we%20've%20identified%20and%20are%20reverting%20a%20recent%20change%20to%20the%20service%20which%20may%20be%20causing%20or%20contributing%20to%20impact%3C%2FP%3E%3CP%3Escope%20of%20impact%3A%20any%20user%20may%20experience%20access%20problems%20for%20microsoft%20365%20services.%20next%20update%20by%3A%20monday%2C%20sptember%2028%2C%202020%2C%208%3A00%20PM%20(11%3A00PM%20UTC)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1722535%22%20slang%3D%22en-US%22%3ERe%3A%20User%20sign%20in%20error%20caa301f7%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1722535%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F812473%22%20target%3D%22_blank%22%3E%40adielmachado%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20in%20Teams%20again.%20It%20seems%20Microsoft%20solved%20the%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

i have a user that is getting the following error caa301f7   i have tried deleting/renaming %appdata%\microsoft\teams folder and uninstalled\re-installed and always get the same error..

 

can anyone help please

 

4 Replies
Hi all, was having the same issue.

I deleted the following file and can now log in.

ProgramData\intel\shadercache\Teams_1

@Lewis-H thanks but there is no Intel folder in c:\programdata  

@BigSteve266072 

 

Report Microsoft:

title: Can't access microsoft o365

user impact: user may be unable to access multiple microsfot 365 services.

more infor: any microsft 365 service that leverages azure active directory (aad) authentication may be impacted this issue

current status: we 've identified and are reverting a recent change to the service which may be causing or contributing to impact

scope of impact: any user may experience access problems for microsoft 365 services. next update by: monday, sptember 28, 2020, 8:00 PM (11:00PM UTC)

@adielmachado 

 

I am in Teams again. It seems Microsoft solved the issue.