User sign in error caa301f7

Copper Contributor

i have a user that is getting the following error caa301f7   i have tried deleting/renaming %appdata%\microsoft\teams folder and uninstalled\re-installed and always get the same error..

 

can anyone help please

 

4 Replies
Hi all, was having the same issue.

I deleted the following file and can now log in.

ProgramData\intel\shadercache\Teams_1

@Lewis-H thanks but there is no Intel folder in c:\programdata  

@BigSteve266072 

 

Report Microsoft:

title: Can't access microsoft o365

user impact: user may be unable to access multiple microsfot 365 services.

more infor: any microsft 365 service that leverages azure active directory (aad) authentication may be impacted this issue

current status: we 've identified and are reverting a recent change to the service which may be causing or contributing to impact

scope of impact: any user may experience access problems for microsoft 365 services. next update by: monday, sptember 28, 2020, 8:00 PM (11:00PM UTC)

@adielmachado 

 

I am in Teams again. It seems Microsoft solved the issue.