Sep 18 2020 02:46 AM
Sep 18 2020 02:46 AM
Hey all, hope you're all well.
I've got a user who's AD account has been renamed (stephen.hawkes to steve.hawkes). This has been synced to Azure AD and reflects correctly in admin.microsoft.com and on the Azure portal.
However, in Microsoft Teams he continues to be shown as Stephen not Steve. Two days after the rename. I've forcibly signed him out of all sessions to ensure he's logging in fresh, but he still shows as Stephen.
Anecdotally I've read in various forums (including here) that it can take Teams several days to pick up account changes such as the display name, profile picture, etc. Why is this? What can I do about it? More importantly what are Microsoft doing about it? It's really poor.
Sep 18 2020 09:45 AMSolution
There are multiple syncs that need to happen on the backend, and there's nothing you can do until they complete. Then, there is the client cache factor, which might add additional delays. If you can see the new name in the Teams admin center, you can assume the backend sync is done, so you can try clearing Teams cache or open a private session in the browser.
Jan 13 2022 06:40 AM
We recycle accounts for temporary student employees which involves changing the display name. For some members of our Team, these updates are reflected in the Teams experience once all the syncs etc. have taken place. For some members of the Team, the display name is stuck on the old values. In attempts to resolve this we have:
It seems like a minor thing but it is frustrating to have to have a post it note that says:
Jan 13 2022 04:17 PM - edited Jan 13 2022 04:19 PM
I'm experiencing an identical issue. Students sign in under my organizational tenant as guests, and all students see the correct names. As reported in Vasil's earlier response, the initial backend sync has not been made as all users still show student IDs under members and guests.
Jan 14 2022 05:53 AM
@D0ugW This issue is resolved for me. I had tried a number of things including things suggested by Microsoft tech support (see my previous post). Another team member suggested that I sign out of Teams and sign back in.
After doing this, the display names appear correctly on all my devices.
I don't understand the mechanism for this or why "Sign Out" had different impact than "Quit", but I am glad that this nuisance behavior is fixed for me.
Feb 22 2022 07:05 AM
Apr 27 2022 09:56 PM - edited Apr 27 2022 09:59 PM
When I first read Brian's solution, I thought the person's account that was not showing with updated details in MS Teams had to log out and back in again. This did not resolve the issue.
However, when I personally logged out of my MS Teams client app and back in again the problem account details were immediately updated. In this case it was the 'Job Title'.
I suspect there is a MS Teams client app caching issue that resolves once you log out and back in again. This is a bit frustrating as all users would need to log out and back in again to MS Teams for any user change to be displayed correctly to all users.