User Photos not updating

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Hi all, I'm having users update their photos and they aren't showing up for other users, they are propgating throughout 365 but Teams still doesn't show them. I opened up my Teams client on a laptop I haven't used in a bit and it updated the photos. 

 

Does anyone know how long it takes Teams to update these photos? Obviously it's cached somewhere, and curious to what that pulls from, what the timer is and can you manually tell Teams to refresh this photo cache? 

 

Thanks!

35 Replies

@dkoziupa-sas Ok, it may be a standalone issue with MS Teams then. Although I am having another issue with my account where I can't access Outlook Web App. I continually get an error, "Repeating Redirects Detected". 
I am also global admin, and cannot access the exchange admin either, getting the same error. Have you experienced either of those errors by chance?

Again, I don't know if these issues are connected to the Teams one, just trying to cross reference to narrow it down

I faced the same problem on my PC and actually found one solution for that.
Just SIGN OUT and sign in to the application. It worked for me

@JWhiteFEI - just in case others face the same problem:
In my case it helped that after first installation of teams i clicked "check for updates" - after Activating the updates Teams was restartet and all pictures where shown as expected ;) 

We have been having the photo update issue on the Teams client for quite a while. Pictures show up but if someone changes their picture it often takes a LONG time to update for some people. Some get it quickly, some get it much later, and some never have the picture update. We have tried logging out, rebooting, etc and Teams still doesnt pick it up for everyone. You CAN see the right picture in other O365 workloads like SPO if you go to the web, but the Teams client doesnt update. How do we fix this once and for all?

Click on your picture. SIGN OUT of Microsoft Teams and sign back in. That's what worked for me. 

I do have the same issue ... even after 1 month still it is not showing on Teams Desktop

Hi! Im a student and i face this issue like CRAZY!!! Its so nerve racking and annoying. I try everything but nothing seems to work. As a BTS FAN i have to update my profile picture alot. But yet still to my classmates and teachers it’s the same profile picture as the old one. It once took me A whole month to update my profile picture. And when it did i re-changed it because i felt like it. Anyway they have to fix that issue because i really need to put namjoon as my profile picture sooner or later
I still have the issue in our environment and its quite irritating. The pic is correct in AD but often very slow for pictures to update on Teams clients. It is fine in other places, just Teams doesnt update. Please fix that Teams client issue Microsoft!

thanks GOD, finally I updated my profile photo. I tried to reduce my image size to 400x400 and after than it is successfully updated. 

Awesome! Logout & Login the new "reboot computer" life hack.
I try to update my photo in teams but it doesnt happen, I try with many photos but seems there is a problem. It shows me 'failed to update profile picture'. I tried signing in and out of teams and I even uninstalled the software and downloaded it again, but still I am facing this issue. Pls resolve this
I try to update my photo in teams but it doesnt happen, I try with many photos but seems there is a problem. It shows me 'failed to update profile picture'. I tried signing in and out of teams and I even uninstalled the software and downloaded it again, but still I am facing this issue. Pls resolve this. I tried putting that pic in microsoft delve. It is saved there, but doesnt show up here. Is there any other way?

Issue we are seeing is that the Teams client does not update the photo. All other O365 apps dont have this issue. Logging in and out doesnt help. Clearing cache doesnt help.

Hello,
Same thing here, we update photos via a powershell script that update the photo in AD attribute, and then the ADsync sync it with O365, Everything works fine (Just wait for the time to AD contollers to replicate, and to Office365 Sync) and a few hours later, Photo is updated everywhere except in TEAMS ! Tried webapp, desktop app, clear cache, etc. doesn't help !
Please make a correction MS !
We got the exact same issue. Sometimes it depends on the browser where the Teams web app is opened. Clearing the cache did not really have an effect.
Same issues with the desktop app.

Hello, same problem in our company.

I've been waiting for updated images in our system for days.
Upload via AD with sync to O365.
Images show up in Teams Admin Center but not in Windows App or web interface.

Deleting the cache and logging off and on does not help.
It is really very annoying.