User Logos/Photos are not loading

[JWhiteFEI]

I recently enabled 2FA on my M365 account, and since then, neither user logos nor team logos are loading. I have tried the following:

• removing all cache in %appdata%/Microsoft/Teams
• Signing out and back in
• Uninstalling/reinstalling Teams
• Uninstalling/reinstalling Office 365 entirely
• Removing my Work account from Windows/re-adding it.

No luck. This is only occurring on the desktop application, the web app looks as it should. See the screen snips below.

 Any ideas? 

[#2]

@JWhiteFEI 

Hello,

Can you please test to install Teams on a different computer and see if this happening or not?

Thanks,
Alireza

[#3]

@Alireza Rahimifarid 

Hello,

I have Teams installed on my Surface Pro 7 as well and while I can see logos/photos for individual users, I cannot see them for the teams. Although I have not tried any of the above fixes on my Surface. 

I will install on another machine and get back to you. Thanks!

[#4]

@Alireza Rahimifarid 

Hello again,

I installed it on another Surface device and am having the same issue. I cannot see any photos/logos for users or teams. Again, this started when I enabled 2FA on my microsoft 365 account using the MS Authenticator app. Only on desktop, mobile and web are not having this issue.