User keeps on falling out of Meetings

Contributor

I got a single user who has issues using Microsoft Teams. He is not able to hear anyone and noone can hear him. When joining a meeting created by Outlook appointment he joins, sound issues as describe above and about half a minute he leaves the meeting automatically with error. 

 

Clearing Teams cache did not help. Reinstalling Teams did not help. Joining with Chrome web works fine. 

 

In the Teams log there is a "Raising the event from timeout" message. 

 

This is the log of joining the session with Teams Client on Windows 7 and losing connection to the meeting. 

 

Mon Feb 25 2019 11:03:58 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: e8cfd40d-b039-47c9-8f9c-86358d0805b9, scenarioName: presence_in_sync, name: presence_in_sync, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 24612, Scenario.Name: presence_in_sync, Scenario.Step: start, Scenario.Status: success,
Mon Feb 25 2019 11:03:58 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: e8cfd40d-b039-47c9-8f9c-86358d0805b9, scenarioName: presence_in_sync, name: presence_in_sync, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 24613, Scenario.Name: presence_in_sync, Scenario.Step: stop, Scenario.Status: success,
Mon Feb 25 2019 11:03:58 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- Microsoft_ADAL_api_id: 13, Microsoft_ADAL_correlationId: 802dfd9b-aee0-49d8-90c8-cf68682d4ba9, Microsoft_ADAL_response_rtime: 0, Microsoft_ADAL_api_error_code: 0,
Mon Feb 25 2019 11:04:00 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- eventData: s::1;m::1;a::3, inactiveTime: 1.045, name: machineState,
Mon Feb 25 2019 11:04:01 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- OfficeIntegrationService has been initialized. Initializing OfficeIntegrationClient...
Mon Feb 25 2019 11:04:01 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Initializing office integration...
Mon Feb 25 2019 11:04:01 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: 839e0301-ff4d-4ecb-b5fa-c40f7a564344, scenarioName: desktop_is_registered_im, name: desktop_is_registered_im, step: start, sequence: 0, delta: 1, scenarioDelta: 1, elapsed: 27396, Scenario.Name: desktop_is_registered_im, Scenario.Step: start, Scenario.Status: success,
Mon Feb 25 2019 11:04:01 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: false, scenario: 839e0301-ff4d-4ecb-b5fa-c40f7a564344, scenarioName: desktop_is_registered_im, name: desktop_is_registered_im, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 27396, Scenario.Name: desktop_is_registered_im, Scenario.Step: stop, Scenario.Status: false,
Mon Feb 25 2019 11:04:01 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Teams not registered as the default IM provider. Waiting for registered event to start server...
Mon Feb 25 2019 11:04:17 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Sending data for IPC to Sfb: sfbhold
Mon Feb 25 2019 11:04:17 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- sfb teams ipc timeout value3000
Mon Feb 25 2019 11:04:17 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- SfB status: 0
Mon Feb 25 2019 11:04:17 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- name: sfb_not_running, data: SfbHold,
Mon Feb 25 2019 11:04:20 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- name: sfb_never_replied, data: SfbHold,
Mon Feb 25 2019 11:04:20 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Raising the event from timeout
Mon Feb 25 2019 11:04:20 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Pausing daemon App updates
Mon Feb 25 2019 11:04:21 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- eventData: s::5;m::1;a::1, inactiveTime: 4.259, name: machineState,
Mon Feb 25 2019 11:04:22 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- emit status indicator state change from Available to OnThePhone
Mon Feb 25 2019 11:04:22 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Setting the taskbar overlay icon - Am Telefon
Mon Feb 25 2019 11:04:22 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Added OnThePhone (current state: Available -> OnThePhone)
Mon Feb 25 2019 11:04:22 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: e38765b3-07eb-4aa5-a525-6ba164fef082, scenarioName: presence_in_sync, name: presence_in_sync, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 48094, Scenario.Name: presence_in_sync, Scenario.Step: start, Scenario.Status: success,
Mon Feb 25 2019 11:04:22 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: e38765b3-07eb-4aa5-a525-6ba164fef082, scenarioName: presence_in_sync, name: presence_in_sync, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 48095, Scenario.Name: presence_in_sync, Scenario.Step: stop, Scenario.Status: success,
Mon Feb 25 2019 11:04:51 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Sending Teams call status to SfB:TeamsNoCall
Mon Feb 25 2019 11:04:51 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Sending data for IPC to Sfb: teamsnocall
Mon Feb 25 2019 11:04:51 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- SfB status: 0
Mon Feb 25 2019 11:04:51 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- name: sfb_not_running, data: TeamsNoCall,
Mon Feb 25 2019 11:04:51 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Resuming daemon App updates
Mon Feb 25 2019 11:04:52 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- eventData: s::1;m::1;a::3, inactiveTime: 35.054, name: machineState,
Mon Feb 25 2019 11:04:52 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- emit status indicator state change from OnThePhone to Available
Mon Feb 25 2019 11:04:52 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Setting the taskbar overlay icon - Verfügbar
Mon Feb 25 2019 11:04:52 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Added Available (current state: OnThePhone -> Available)
Mon Feb 25 2019 11:04:52 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: 8468dd04-b751-4263-9cc2-39a5cba329d0, scenarioName: presence_in_sync, name: presence_in_sync, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 78875, Scenario.Name: presence_in_sync, Scenario.Step: start, Scenario.Status: success,
Mon Feb 25 2019 11:04:52 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- status: success, scenario: 8468dd04-b751-4263-9cc2-39a5cba329d0, scenarioName: presence_in_sync, name: presence_in_sync, step: stop, sequence: 1, delta: 0, scenarioDelta: 0, elapsed: 78875, Scenario.Name: presence_in_sync, Scenario.Step: stop, Scenario.Status: success,
Mon Feb 25 2019 11:04:58 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Blur main window
Mon Feb 25 2019 11:04:58 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Is foreground set to false
Mon Feb 25 2019 11:04:58 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- duration: 68.4980001449585, name: desktop_foreground_duration,
Mon Feb 25 2019 11:04:59 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- panelaction: Action.Outcome: launch, Action.Gesture: click, Action.Scenario: openTrayIconMenu, Action.ScenarioType: other, DataBag.StatusIndicatorState: Available,
Mon Feb 25 2019 11:04:59 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Setting the taskbar overlay icon - Verfügbar
Mon Feb 25 2019 11:04:59 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Focusing main window
Mon Feb 25 2019 11:04:59 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Is foreground set to true
Mon Feb 25 2019 11:05:02 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Blur main window
Mon Feb 25 2019 11:05:02 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- info -- Is foreground set to false
Mon Feb 25 2019 11:05:02 GMT+0100 (Mitteleuropäische Zeit ) <7604> -- event -- duration: 2.6590001583099365, name: desktop_foreground_duration,

 

Anyone with any idea? 

Thanks!

1 Reply

I would suggest to create a service ticket.

Another option could be try to use a different PC and check if the issue is present so you are sure it is a user issue and not a PC issue.

 

If that works try to fully uninstall Microsoft teams and reinstall it!