Dec 06 2019 04:25 AM
Hello all,
Just wanted to share an issue one of my users is having to hopefully find a solution. Every time someone tries to call her via Teams we get a "The person you're trying to reach isn't available. Try again later" and call drops. She is able make calls without issues. We have reinstalled Teams app on her machine, made sure her status is set as "Available" and tested on web app with same issue on her end. We have previously tested on another machine in a different office and it seems to work but she still gets this. Anyone else had this kind of issue that can share what can be causing this?
Thanks,
Mike
Dec 07 2019 09:49 PM
Jun 11 2020 07:35 PM
Jun 11 2020 10:43 PM
Hi @rockyface
This is a case wherein if the users are not enabled on Island mode the Incoming calls would land on the Skype for Business Client and the Teams Client will be used for Outgoing calls. This is a typical issue. Hence while we are enabling Microsoft Teams Direct Routing it is recommended to have Teams Only Mode Enabled.
With Regards,
Satish U