User can't log in to Microsoft Teams

Valued Contributor

Hello

 

We had an important meeting last night on Teams but for 15 minutes folks were unable to enter and just got spinning. The host could see people attempting to enter. Is there a way I can understand this?

 

The meeting owner was my peer. I'm not sure if the link was bad? If there was Teams intermittency?

 

How I can avoid it next time.

1 Reply
It's hard to say, could have been ISP issues, could have been Teams service issue althou I didn't see any major outages reported that day.

What you can do is find the meeting host in admin center under users and on Meetings and calls tab for that user, you can see the meeting, Who connected and when, then break down each user details and get some more insights that might help pinpoint the issue.