User Assigned Phone Number Removed

[eamerio94]

Hello all. We are in the process of migrating from a hybrid environment to AAD. As I am testing it out I am removing a couple test users (myself) from being synced via Azure Connect. So far it's working well but we have noticed that it has removed the assigned phone number which I had to re-assig manually. I'm thinking since the user profile is deleted when no longer synced and then manually re-activated, it un-assigns the number. I'm wondering if there is a way to prevent this? I also know that when we do switch fully to Azure I will be turning connect off which I heard will keep all the user passwords and settings. My main concern is that I will turn off Azure Connect and everyone's phone number will be gone and will need to manually re-add every single user number. Any input is appreciated, thanks!

[#2 · Accepted solution]

You can convert your users to cloud only users and then remove the Azure AD connect. Because if you deleted a synced users from local domain, it will automatically be deleted from Azure and therefore the user will lose all his settings on the cloud including the assigned phone numbers in teams admin center

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[#3]

@eliekarkafy 

That makes sense. Since we are hybrid, all of our users are in Azure already. So once we do plan on switching fully cloud, I can just switch off Azure Connect and all the users password/s and phone numbers will still be in tact?

[#4]

once all users are converted to cloud only, everything will remain the same for you in the cloud.

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