SOLVED

Urgent - Teams and Yealink

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Frequent Contributor

Hi all, as you all probably know O365 customers are being forced to upgrade to Teams soon...issue is the number of desk phones that support Teams is still minimal.  We currently use Yealink T48G with EXP40 expansion modules with Skype for Business and it works fairly well.  Since the T48G doesn't support Teams we purchased the T56A which does, the issue is the expansion module that is compatible with the T56A, the EXP50, does not support Teams! I am assuming this is an issue with ALL desk phone manufacturers that support teams and will be a hindrance for us and all other firms that need the modules.  I spoke with Yealink and they confirmed that Microsoft needs to release an update to support the modules.  Is there a timeline for this? Thanks.

9 Replies
Best Response confirmed by Paul Bloem (MVP)
Solution

Hi @reditguy 

 

 

Microsoft has it's own supported device list as below and unfortunately there is no announcement of releasing a patch for specific device such as EXP50

https://products.office.com/en-us/microsoft-teams/across-devices/devices

 

Thank you

Dav,

@Deleted 

 

Hi, any update on this? Are there currently any desk phones with expansion modules / sidecars that support Teams ?

Agreed on this the lack of a speed dial list on the phone display and sidecar support really hampers this platform's usability. The lack of communication from Microsoft on the phone device side of things is horrible. I've heard from our distributor verbally that there is a Teams app update for the phones coming but not before the new year, and they understand there will be support for a speed dial list. I've not seen anything official about this though. Why not? Is there a way to get in on beta versions of the device software? Would really help our deployment prospects if these phones has feature parity with the 3PIP phones on S4B. Teams has broken the 3PIP phones and the replacements don't fit the basic requirements.

Microsoft, is there any update on when the sidecar/expansion module will officially be supported? 

 

Alternatively, is there any co-existence model where we can use Teams on our Windows desktops, mobile devices, iPads, etc. and continue using Skype for Business on the desy Yealink phones? If the receptionists use SFB (skype for business) on their desk phones and get a call and need to transfer it (realizing all the other users are on Teams), will the Teams users be able to pick up calls on their Teams clients on their PCs and/or mobile Teams apps? and vice versa? How will conferencing work?

 

Thanks.

Any update on this regarding the sidecars / expansion modules?

I also want to know when this will be supported.

I have customers requesting side cars as part of a demonstration for Teams. Is it possible to get an update on this thread? Are there any phone models with a side car supported by Microsoft Teams?

@Gustav1436 Wanted to let the group know the EXP50 is now working in Teams.

@Pcar911 and @Gustav1436 , the EXP50 is now functional but doesn't work well at the moment.  This is a copy of one of my earlier posts that I thought you might find useful:

 

I am glad Teams phones now support sidecars; that's a needed feature for receptionists and call centers.  However, based on my experience testing the Yealink MP56 and EXP50 module, I recommend that others defer purchasing sidecars for a bit. As noted in the post, the update supporting sidecars is still in beta and it contains lots of bugs, including: (i) the sidecar buttons are populated in the order contacts are added to the speed dial list rather than alphabetical, which is a problem if you need to add someone later; and (ii) when you answer the phone, the names on the sidecar screen disappear and the screen displays "sign into your account," which prevents the user from using the buttons to transfer calls. Based on the Yealink Release Notes regarding the latest firmware update, the latter issue is a known bug and supposedly will be fixed when MS releases the next update to the Teams app (1449/1.0.94.2020121001).  Although it doesn't work great at the moment, the EXP50 looks cool and it's nice to be able to see the status of up to 60 users at a glance.

 

Based on the historical release schedule, I am guessing the updated Teams version (which should fix these bugs in the EXP50) will be released sometime next month or in April.