Sep 19 2019 08:21 AM
Hi - hoping someone can help with this! I need to upgrade our Teams Free to the Paid version, but according to the documentation online, only the person who set up the original subscription can do this. Is that right? I don't know who did that, and MS weren't able find out for me. I've tried with several users here that might have set it up, and who have the paid licence, but they don't see the button either.
I spoke to MS support and we changed a setting to stop users from setting up trials and subscriptions which they said would help but that hasn't made a difference. There are still some users that have the free licence, would that be a problem? I need to get this sorted quite urgently so if anyone can help I'd be very grateful.
Sep 19 2019 08:50 AM
Sep 20 2019 01:59 AM
Thanks for your advice! We have a number of Global Admins but none of them are able to see the upgrade button. I've attempted the upgrade with the first global admin account that was set up for the company as well but I still can't see the option.
Can I just check that I'm looking in the right place? I've attached a screenshot of what I see, I'm expecting to see the option under the user account.
Sep 20 2019 02:08 AM
SolutionSep 20 2019 02:59 AM
Sep 20 2019 02:08 AM
Solution