Unable to signup, "Someone has already set up Teams for your organization"

[jgrossrieder]

Hi,

Before proposing microsoft team for my team, I wanted to try it. So I went to https://teams.microsoft.com/ , logged in with my personal email(a gsuite domain that I manage).

But I get this : 

Someone has already set up Teams for your organization

Ask your admin to get you started with Teams, or set up another org in Teams using a different email address.

There is just noway than anybody else than me did this, other users of this domains are very fews, and have 60+ years, so no ways they did setup an account.

So either I did setup one once, either I don't know. How do I regain access? There is no link or nothing to know what is the account setup or anything. I signed out several times to make sure I connect with my personal email.

Thanks!

[#2]

@jgrossrieder 

Absolutely the same problem with me. So far no luck with finding what is going on. 

[#3]

AFAIK you need to contact Microsoft here and ask them to remove the tenant..if it’s your domain you can also prove you are the owner of it

Adam

[#4]

@adam deltinger the bot redirected me to some link to discuss this with an agent. But when I follow, I get:

You don’t have permission to access this page or perform this action.

Awesome. No permission to contact support

[#5]

Hard to say what’s wrong here, but use other channels to reach support instead

Adam

[#6 · Accepted solution]

@jgrossrieder I've never had to deal with this issue myself so I can't say for sure whether this will work, but here are instructions from docs.microsoft.com to perform an internal admin takeover of an unmanaged tenant. Worth a try.