Unable to sign up a MS Teams account

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New Contributor

Hello,
I'm trying to set my domain up with the free version of teams so we can see if it's something we want to implement. If I try signing up with my email user@mydomain.com I get an error:

user@mydomain.com hasn't been added to your organization's directory. Contact your admin or try a different email.

We don't have an O365 account, everything is on prem. What should I do to get this issue sorted ?
Thanks in advance !

5 Replies
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@bec064Hi,
Just tried to create my account using the step-by-step guide but as expected, I still have the same error message when trying to sign-up.
Thanks in advance for your help !

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@GCassan Choose a different email address when setting it up and do it from an InPrivate/Incognito window.

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@bec064Thanks, obviously if I try to use another mail address not from @mydomain.com I'll be able to sign up, but I really need to create accounts and sign up on mydomain.com.
What should I do then ?
Thanks in advance !

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@GCassan It seems as if your choice of mydomain.com is already set up, at least that's how I interpret it from your description. Perhaps it's best to get in touch with the official Microsoft support or maybe start here https://answers.microsoft.com/en-us

 

See this as well https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide