Unable to sign-in with Microsoft Account associated to Office 365 after having been able to sign-up

%3CLINGO-SUB%20id%3D%22lingo-sub-1233420%22%20slang%3D%22en-US%22%3EUnable%20to%20sign-in%20with%20Microsoft%20Account%20associated%20to%20Office%20365%20after%20having%20been%20able%20to%20sign-up%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1233420%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20Microsoft%20Account%20(which%20has%20an%20Office%20365%20Home%20subscription)%20that%20I%20have%20used%20to%20sign-up%20to%20the%20free%20Microsoft%20Teams%2C%20I%20was%20able%20to%20create%20a%20team%20and%20invite%20members%20using%20the%20web%20site.%20But%20after%20downloading%20the%20desktop%20app%2C%20and%20trying%20to%20sign-in%2C%20I%20no%20longer%20can%20do%20it%2C%20either%20with%20the%20desktop%20app%20or%20the%20web%20site.%20So%2C%20I%20am%20locked-out%20of%20the%20team%20that%20I%20created!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20hours%20of%20troubleshooting%2C%20I%20have%20found%20this%20article%3A%3C%2FP%3E%3CH3%20id%3D%22toc-hId-1113042546%22%20id%3D%22toc-hId-1113042586%22%3E%22I%20have%20an%20Office%20365%20subscription.%20Why%20can%E2%80%99t%20I%20access%20Microsoft%20Teams%3F%3C%2FH3%3E%3CP%3EIf%20you%20have%20a%20personal%20Office%20365%20subscription%2C%20you%20won't%20be%20able%20to%20access%20Microsoft%20Teams....%22%3C%2FP%3E%3CP%3ESource%3A%20%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fwhy-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fwhy-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f%3C%2FA%3E%3C%2FP%3E%3CP%3EThis%20is%20quite%20infuriating%20because%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-%20I%20was%20able%20to%20sign-up%20with%20a%20Microsoft%20Account%20with%20an%20Office%20365%20Home%20subscription.%3C%2FP%3E%3CP%3E-%20If%20that%20is%20not%20allowed%2C%20I%20should%20have%20been%20warned%20when%20trying%20to%20sign-up.%3C%2FP%3E%3CP%3E-%20Furthers%20attempts%20to%20sign-in%20don't%20show%20an%20error%20such%20as%20%22You%20can't%20sign-in%20to%20Microsoft%20Teams%20because%20you%20have%20an%20Office%20365%20Subscription%22%2C%20that%20would%20have%20saved%20me%20hours%20today.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOverall%2C%20this%20is%20a%20horrible%20user%20experience%20and%20I%20will%20have%20to%20go%20back%20to%20Slack.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1233420%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Occasional Visitor

Hi,

 

I have a Microsoft Account (which has an Office 365 Home subscription) that I have used to sign-up to the free Microsoft Teams, I was able to create a team and invite members using the web site. But after downloading the desktop app, and trying to sign-in, I no longer can do it, either with the desktop app or the web site. So, I am locked-out of the team that I created!

 

After hours of troubleshooting, I have found this article:

"I have an Office 365 subscription. Why can’t I access Microsoft Teams?

If you have a personal Office 365 subscription, you won't be able to access Microsoft Teams...."

Source: https://support.office.com/en-us/article/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f6...

This is quite infuriating because:

 

- I was able to sign-up with a Microsoft Account with an Office 365 Home subscription.

- If that is not allowed, I should have been warned when trying to sign-up.

- Furthers attempts to sign-in don't show an error such as "You can't sign-in to Microsoft Teams because you have an Office 365 Subscription", that would have saved me hours today.

 

Overall, this is a horrible user experience and I will have to go back to Slack.

 

0 Replies