Unable to sign in either via browser or via the windows app

%3CLINGO-SUB%20id%3D%22lingo-sub-2104592%22%20slang%3D%22en-US%22%3EUnable%20to%20sign%20in%20either%20via%20browser%20or%20via%20the%20windows%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2104592%22%20slang%3D%22en-US%22%3E%3CP%3E%3CU%3E%3CSTRONG%3EBackground%3C%2FSTRONG%3E%3C%2FU%3E%3CBR%20%2F%3EI%20am%20a%20guest%20collaborator%20to%20multiple%20domains.%26nbsp%3B%20My%20firm%20is%20a%20small%20firm%20that%20uses%20Google%20internally%20but%20we%20often%20collaborate%20with%20larger%20firms%20or%20clients%20whose%20organizations%20use%20teams%20and%20have%20invited%20us%20to%20join%20their%20teams%20projects.%26nbsp%3B%20I%20personally%20created%20my%20Microsoft%20user%20account%2C%20originally%20to%20access%20SharePoint%20resources%20and%20now%20to%20access%20Teams%20resources.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3E%3CSTRONG%3EThe%20Problem%3C%2FSTRONG%3E%3C%2FU%3E%3C%2FP%3E%3COL%3E%3CLI%3EI%20go%20to%20sign%20in%20(making%20sure%20to%20select%20that%20this%20is%20a%20personal%20account)%20and%20I%20type%20in%20my%20email%20address%20and%20password.%3C%2FLI%3E%3CLI%3EIt%20tells%20me%20the%20password%20is%20wrong%20(I%20know%20it%20isn't)%20so%20I%20opt%20to%20change%20the%20password.%3C%2FLI%3E%3CLI%3EI%20successfully%20change%20the%20password%20after%20receiving%20a%20verification%20code%20in%20my%20email.%3C%2FLI%3E%3CLI%3EIt%20prompts%20me%20to%20sign%20in%20again%20using%20my%20new%20password.%3C%2FLI%3E%3CLI%3EIt%20tells%20me%20the%20password%20is%20wrong%20(I%20know%20it%20isn't%2C%20I%20just%20changed%20it)%20so%20I%20opt%20to%20change%20the%20password%2C%20again.%3C%2FLI%3E%3CLI%3EAnd%20so%20on%20and%20so%20forth%20in%20a%20loop.%3C%2FLI%3E%3C%2FOL%3E%3CP%3EThis%20exact%20scenario%20occurs%20both%20in%20browser%20and%20in%20the%20windows%20desktop%20app.%3C%2FP%3E%3CP%3EAfter%20an%20hour%20of%20this%20eventually%20the%20desktop%20app%20finally%20let%20me%20in%20but%20I%20don't%20know%20why.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3E%3CSTRONG%3EFrustrated%20and%20Confused%3C%2FSTRONG%3E%3C%2FU%3E%3C%2FP%3E%3CP%3EWhy%20would%20there%20ever%20be%20a%20condition%20where%20Microsoft%20would%20create%20for%20me%20two%20separate%20accounts%20using%20the%20exact%20same%20email%20address%20(and%20make%20it%20impossible%20to%20tell%20which%20is%20which)%20(screenshot%20below)%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22planner15206_0-1611803259999.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F250138iB541AD33306B7095%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22planner15206_0-1611803259999.png%22%20alt%3D%22planner15206_0-1611803259999.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoogle%20isn't%20great%20either%20but%20at%20least%20my%20collaborators%20and%20I%20can%20sign%20in.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2104592%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

Background
I am a guest collaborator to multiple domains.  My firm is a small firm that uses Google internally but we often collaborate with larger firms or clients whose organizations use teams and have invited us to join their teams projects.  I personally created my Microsoft user account, originally to access SharePoint resources and now to access Teams resources.

 

The Problem

  1. I go to sign in (making sure to select that this is a personal account) and I type in my email address and password.
  2. It tells me the password is wrong (I know it isn't) so I opt to change the password.
  3. I successfully change the password after receiving a verification code in my email.
  4. It prompts me to sign in again using my new password.
  5. It tells me the password is wrong (I know it isn't, I just changed it) so I opt to change the password, again.
  6. And so on and so forth in a loop.

This exact scenario occurs both in browser and in the windows desktop app.

After an hour of this eventually the desktop app finally let me in but I don't know why.

 

Frustrated and Confused

Why would there ever be a condition where Microsoft would create for me two separate accounts using the exact same email address (and make it impossible to tell which is which) (screenshot below)?

 

planner15206_0-1611803259999.png

 

Google isn't great either but at least my collaborators and I can sign in.

 

 

1 Reply
I suggest renaming your personal account to prevent this! There’s a link within below link:

https://techcommunity.microsoft.com/t5/microsoft-teams/teams-client-quot-loading-microsoft-teams-quo...

Adam