09-22-2019 06:26 AM
09-22-2019 06:26 AM
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device.
The 'Audio Devices' profile within settings is set to 'Custom Setup' and no other option is available in the drop down (screenshot attached).
When try to continue using the custom setup, no devices are available as the drop-downs are unclickable (screenshot attached).
Other useful info:
09-22-2019 10:37 AM
09-23-2019 08:42 AM
09-23-2019 09:07 AM
@Chris Webb - Checked both lists - Its got access.
It also has a time/date when it was last accessed. It appears to all start working about 20mins after the application is launched, but each time the application is started, it doesn't allow me to select any devices (Microphone or Speaker).
No settings are changed in those 20mins and the PC itself is left pretty much idle.
I have now been able to replicate this behaviour 3 times.
Each time the application is booted, we see the behaviour shared in the previous screen shots. About 20mins later, the dropdown menus are usable and the devices work without issue.
09-23-2019 01:06 PM
09-23-2019 01:07 PM
09-25-2019 10:00 AM
@Chris Webb - Not running skype or any other application that could use the microphone/speaker whilst running teams.
I have tried logging out and back in. No joy unfortunately.
Its a really strange issue and I've tried everything I can think of. :(
11-04-2019 12:29 PM
I had this same thing happen today - all of a sudden and once I turned on every possible thing in my Windows 10 microphone setting - it all worked. I will turn off other items once I get through my meetings today. No device AT ALL would connect to Teams.
02-20-2020 09:07 AM
What worked for me on Windows 10 was to go to the Sound Mixer Options (which seems to also be called (App Volume device preferences). This lists apps with the volume, Output and Input Devices. Toggling the Output device from default to the specific option for my headset got this working again in the Teams app.
03-12-2020 06:35 AM