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Unable to see conversations in some channels

%3CLINGO-SUB%20id%3D%22lingo-sub-500955%22%20slang%3D%22en-US%22%3EUnable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-500955%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20using%20the%20macOS%20app.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20a%20part%20of%20many%20teams%20each%20with%20multiple%20channels.%20Today%2C%20I%20am%20unable%20to%20see%20any%20conversation%20in%20certain%20channels%20which%20I%20have%20indeed%20participated%20in%20before.%20I%20can%20still%20see%20all%20of%20the%20tabs%20and%20access%20files%2C%20and%20I%20still%20get%20notifications%20from%20the%20channels.%20However%2C%20when%20I%20go%20to%20the%20channel%20I%20am%20just%20met%20with%20%22Welcome%20to%20the%20Team%22%20or%20%22Lets%20get%20the%20conversation%20started%22%20for%20non-general%20channels.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20seems%20to%20be%20team%20specific.%20Newer%20teams%20and%20their%20channels%20are%20working%20just%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20log%20in%20through%20the%20web%20app%20and%20phone%20app%2C%20I%20am%20able%20to%20see%20all%20conversations%20and%20reply%20to%20them.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-500955%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBugs%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECommunity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501074%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501074%22%20slang%3D%22en-US%22%3EHi!%20We%E2%80%99ve%20seen%20reports%20like%20this%20today!%3CBR%20%2F%3EDo%20a%20full%20logout%20and%20back%20in%20and%20that%20will%20probably%20get%20your%20conversations%20back!%20If%20not%20clear%20the%20cache%20manually%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.wikihow.com%2FClear-the-Cache-on-a-Mac%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.wikihow.com%2FClear-the-Cache-on-a-Mac%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501099%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501099%22%20slang%3D%22en-US%22%3ESomething%20is%20not%20good%20today%20with%20messages%20in%20channels%2C%20many%20people%20reporting%20this%20problem%20already%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501111%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501111%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F60%22%20target%3D%22_blank%22%3E%40Juan%20Carlos%20Gonz%C3%A1lez%20Mart%C3%ADn%3C%2FA%3EHaven't%20heard%20anything%20if%20this%20is%20known%20from%20MS%20side%3F%3F%20I'd%20suggest%20affected%26nbsp%3B%20people%20to%20create%20a%20ticket%20so%20they%20will%20be%20aware%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eadam%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-501116%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-501116%22%20slang%3D%22en-US%22%3E%3CP%3EFully%20logging%20out%20then%20back%20in%20fixed%20the%20issue%2C%20thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-502267%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-502267%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20a%20few%20people%20experiencing%20the%20same%20issue%20as%20well.%20One%20reloaded%20desktop%20app%20and%20that%20fixed%20it.%20Only%20cropped%20up%20last%20two%20days.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-502271%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-502271%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3EPlease%20report%20it%20to%20MS!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-506761%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20see%20conversations%20in%20some%20channels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-506761%22%20slang%3D%22en-US%22%3E%3CP%3EWe've%20also%20been%20getting%20this%20over%20the%20last%20few%20days%20-%20some%20bug%20crept%20in%20there%20(never%20happened%20in%20the%20past).%20Logging%20out%20and%20in%20does%20workaround%20it...%3C%2FP%3E%3C%2FLINGO-BODY%3E
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ejdanderson
New Contributor

I'm using the macOS app. 

 

I am a part of many teams each with multiple channels. Today, I am unable to see any conversation in certain channels which I have indeed participated in before. I can still see all of the tabs and access files, and I still get notifications from the channels. However, when I go to the channel I am just met with "Welcome to the Team" or "Lets get the conversation started" for non-general channels.

 

This seems to be team specific. Newer teams and their channels are working just fine.

 

When I log in through the web app and phone app, I am able to see all conversations and reply to them.

7 Replies
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Solution
Hi! We’ve seen reports like this today!
Do a full logout and back in and that will probably get your conversations back! If not clear the cache manually:

https://www.wikihow.com/Clear-the-Cache-on-a-Mac

Adam
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Something is not good today with messages in channels, many people reporting this problem already
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@Juan Carlos González MartínHaven't heard anything if this is known from MS side?? I'd suggest affected  people to create a ticket so they will be aware

 

adam

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Fully logging out then back in fixed the issue, thanks

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We have a few people experiencing the same issue as well. One reloaded desktop app and that fixed it. Only cropped up last two days.

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Hi!
Please report it to MS!

Adam
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We've also been getting this over the last few days - some bug crept in there (never happened in the past). Logging out and in does workaround it...

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