SOLVED

Unable to message one user in teams

%3CLINGO-SUB%20id%3D%22lingo-sub-338567%22%20slang%3D%22en-US%22%3EUnable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338567%22%20slang%3D%22en-US%22%3E%3CP%3ETeams%20no%20longer%20allows%20myself%20and%20another%20user%20to%20send%2Fview%20messages%20in%20the%20conversation%20window.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20in%20the%20conversation%20tab%2C%20it%20states%20that%20%22You%20can't%20send%20messages%20because%20you%20are%20not%20a%20member%20of%20the%20chat.%22%20-%20at%20the%20top%20it%20also%20says%20%22We're%20having%20trouble%20updating%20your%20messages.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20we%20try%20to%20start%20a%20new%20message%20using%20the%20command%20bar%20at%20the%20top%2C%20we%20can%20send%20the%20message%20-%20but%20we%20can%20only%20see%2Frespond%20to%20it%20in%20the%20message%20alert%20window.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20both%20uninstalled%20and%20reinstalled%20teams%2C%20but%20this%20has%20not%20fixed%20the%20issue.%20Neither%20of%20us%20have%20issues%20messaging%20anyone%20else%20in%20the%20organization.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20thoughts%20or%20suggestions%20on%20how%20to%20resolve%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-338567%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EChat%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338582%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338582%22%20slang%3D%22en-US%22%3E%3CP%3EHey%2C%20at%20least%20that%20got%20us%20back%20in%20communication.%20Thanks%20for%20the%20work%20around.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338581%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338581%22%20slang%3D%22en-US%22%3E%3CP%3EWe've%20attempted%20to%20work%20around%20this%20issue%20in%20the%20past%20by%20having%20a%20third%20person%20start%20a%20group%20chat%20with%20the%20two%20other%20people%2C%20then%20that%20third%20person%20leaves%20the%20chat.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338579%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338579%22%20slang%3D%22en-US%22%3E%3CP%3EYes%2C%20we%20have.%20This%20error%20is%20also%20occurring%20on%20web%20version.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-338573%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-338573%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20you%20tried%20clearing%20the%20local%20cache%20on%20both%20of%20your%20machines%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%25appdata%25%5CMicrosoft%5Cteams%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-904534%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-904534%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20same%20issue.%20Logging%20out%20of%20teams%20on%20the%20desktop%20application%20and%20back%20in%20fixed%20the%20issue%20for%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1379507%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1379507%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3201%22%20target%3D%22_blank%22%3E%40Kimberly%20Roetman%3C%2FA%3E%26nbsp%3BClearing%20the%20cache%20does%20not%20help%20(C%3A%5CUsers%5C...%5CAppData%5CRoaming%5CMicrosoft%5CTeams%5CCache)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1379511%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20message%20one%20user%20in%20teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1379511%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F423364%22%20target%3D%22_blank%22%3E%40Sam_Cassar%3C%2FA%3E%26nbsp%3BUnfortunately%2C%20this%20did%20not%20work%20for%20me%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Teams no longer allows myself and another user to send/view messages in the conversation window.

 

When in the conversation tab, it states that "You can't send messages because you are not a member of the chat." - at the top it also says "We're having trouble updating your messages."

 

If we try to start a new message using the command bar at the top, we can send the message - but we can only see/respond to it in the message alert window.

 

We have both uninstalled and reinstalled teams, but this has not fixed the issue. Neither of us have issues messaging anyone else in the organization.

 

Any thoughts or suggestions on how to resolve this?

7 Replies
Highlighted

Have you tried clearing the local cache on both of your machines?

 

%appdata%\Microsoft\teams

Highlighted

Yes, we have. This error is also occurring on web version.

Highlighted
Solution

We've attempted to work around this issue in the past by having a third person start a group chat with the two other people, then that third person leaves the chat. 

Highlighted

Hey, at least that got us back in communication. Thanks for the work around.

Highlighted

I had the same issue. Logging out of teams on the desktop application and back in fixed the issue for me.

Highlighted

@Kimberly Roetman Clearing the cache does not help (C:\Users\...\AppData\Roaming\Microsoft\Teams\Cache)

Highlighted

@Sam_Cassar Unfortunately, this did not work for me