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Occasional Contributor

I got my organization (small startup) to switch to the Free version of Teams from Slack in September. Since I signed up for the service first, my email address is the administrator.

 

Today I switched to a new laptop. When I tried logging on to Teams through the browser, it redirected me to this page: https://teams.microsoft.com/_#/guestLicense

 

There I'm told that I'm not on teams yet, but can set it up for my organization (see screenshot). I've tried everything I can think of (different browsers, incognito mode, desktop app, etc.) and nothing seems to work.

 

Funny thing is, I'm signed into that same account from my phone right now. But I can't login from a desktop. Please help!

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18 Replies
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I have a similar issue https://techcommunity.microsoft.com/t5/Microsoft-Teams/Can-t-access-my-Free-Teams/m-p/270176#M18772

Have signed up for free Teams in August and it worked then, but now my browser just stalls. I can login in mobile app, but it doesn't show my free org. Something weird is going on with free Teams. Although it works for others.

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Hi all,
Some questions to help here:
1. What's the domain you are using in your e-mail address? It might happen the domain got claimed by an AAD organization
2. Have you already signed in with another/different MSA?
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I have signed up with my personal hotmail.com address and my org's name was just a word, not a domain (like blablatest). When i was testing it in August i was able to select what org to connect on the first screen in browser, either my corporate one, which i was invited to as a guest or this blablatest org.

 

I have tried to test with a fresh Chrome profile.

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Hi.

It’s a Gmail.com e-mail address.
I haven’t signed in with a different MSA. To make sure, I signed out twice and then tried again.
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Thank you both! I'm trying to figure out how we can help here!
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Meanwhile maybe create a ticket with Microsoft! They probably seen this one before!

Adam
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I'm looking into options to do that, but as i don't have Office 365 subscription (Home or Personal) i'm not sure if i can do this or where.

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Have tried to login to my corporate Teams (on work PC) and switched to my personal free teams org (i have invited my corporate user as a guest to my free teams while i was testing back then). I was able to open my personal team and post a message. So the team is working, but i can't reach it from my personal account i have signed up for it from.

Getting stuck on https://teams.microsoft.com/_#/conversations/?ctx=channel

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Adam, I tried Microsoft's phone support but they didn't have a clue. Got bounced around a couple of times.

 

I was able to get in via a convoluted set of steps:

  1. I invited another email address of mine to join the organization in Teams.
  2. After clicking the link that was emailed to that new address, when asked to sign in, I used my original login credentials.
  3. This logged me into Teams on my desktop BUT
  4. I'm unable to log in again in a different browser or through the App.

This process only works once per invitation link. It's obviously not scalable.

But does it help narrow down on what might be wrong?

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I managed to gain access to my account. See if it works for you.
It's a workaround, but at least it's something.

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Unable-to-login-to-free-version-of-Microsoft-...
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How did you invite another address? I can't sign in into my free org to be able to invite anyone. Anyway, this is too convoluted. I guess one should treat Free Teams as a PR stunt only. I wonder if there is any support provided for free plan of Slack. Maybe its users are also left on its own. If you want support, you have to pay or hope it won't break at some point.

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Managed to get through. First you need to find out your free tenant's ID (GUID). It should be in the URL you received in email after the registration. I haven't preserved it. So i have extracted my GUID by loading https://my-org-name.sharepoint.com/_layouts/15/sharepoint.aspx then going to my account menu and quickly pressing stop in the browser. It should show a code comprised of numbers and letters in the URL, something like xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Then i have opened https://teams.microsoft.com/_?tenantId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx URL and it loaded my free Teams and now i can access it by just going to teams.microsoft.com.

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Best Response confirmed by Shaunak Agarkhedkar (Occasional Contributor)
Solution

Hi @Shaunak Agarkhedkar,

I'm sorry you had this experience. It was a temporary problem on the authentication side, and access has been restored. 

 

Regards,

Annika Elias

Product Manager @ Teams

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We recently ran into a similar issue where one user was being continually being redirected to the guestlicense page (federated Enterprise user licensed under Office 365 Enterprise E3) .

 

The one thing that may be overlooked here is the licensing configuration - make sure that you have enabled/licensed the user in question to be able to use Microsoft Teams. Check admin.microsoft.com, or better yet, check portal.azure.com > Azure Active Directory > Licenses, and ensure that the user has the slider to 'On' for Microsoft Teams.

 

Hope this helps!

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Well, not exactly. Free Teams is not the regular Teams. You just sign up with an email and a name for your "organization" and an org wide team is automatically created for you. You can sign in, invite others, create more teams and that's it. No licensing. Well, you can go to Azure Portal link using your tenant's GUID (as Free Teams is built on the regular foundation) and browse around. There is no On toggle though. If i go to AAD > Licenses, it shows 1 product, Microsoft Teams (free) and if i click on it, i can see how many (out of 300) licenses are assigned to which users, i can remove licenses. No Admin Center. If you login to Free Teams with a user you have signed up with, you can go to Manage Org menu and only this way you can remove users or add new. Or by going into AAD, but that's a workaround i have found on my own, it is not presented or advertised officially as a way to administer Free Teams.

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Yes yes yes! Finally! This solved my issues. I had previously tried all other solutions suggested around GUIDs and Incognito etc with no luck.
Thanks Chris.