Unable to install on Android phone

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Occasional Contributor

When I try setting up Teams on my android phone, I get the perpetual screen "Hi, Hang on while we get things ready for you".  I have tried removing the app and reinstalling.  I have another user with the same problem.  Teams works great on my PC.SmartSelect_20180920-211708_Teams.jpg

18 Replies

Have you tried what Geoffrey Dunn did in a recent post? It was not working for him but he had a different issue. Anyway these are the first thing you should try:

 

* Clear out all app data and reinstalled

* If still not working - Clear the cache

 

/ Adam

This is how my Teams broke and it is stuck on "Hi, Hang on while we get things ready for you"

Android on OnePlus 6T running O365 fine for a week. OneNote kept asking to sign in, so I created an account on Microsoft Authenticator. Solved the OneNote issue, but broke Teams.

I have cleared data, cache and rebooted; uninstalled, rebooted and reinstalled; removed the Authenticator account, added it back, always rebooting. Nothing works.

Looking for other ideas to try fixing it.

Thanks

Al

I have Teams working on my Android again and would like to share my fix here in case it helps.

 

Running Android on OnePlus 6T, Teams stopped working, stuck on "hang on while we get things ready..." as described above. Here are the steps that solved my issue:

 

• On the Settings app, ensure battery saver is turned off

• Check Battery Optimisation and set Teams to “Don’t optimise”
• Close the Teams app
• Under Apps, forced stop, clear cache, clear data
• Open Teams, select the correct account
• Teams should be back online

Regards

 

Alex

 

I have the same problem. I have tried everything mentioned here without success.

Getting same messages for last 7 days.

 

Done everything still not working.

Please help on this issue.

@William Arrington It was working but then after logging out, couldn't get back in. Tried reboot, delete cache and data etc. no go.

Can Anyone help on this issue. I am still not able to use Microsoft teams on my mobile oneplus 5.

Gave bad review on Play Store. Got silly canned response. M$ doesn't care.

TIP! I solved this issue by downloading the latest release of teams from an APK mirror. You must get the 32-bit ARMv7 APK. It seems M$'s 64-bit version for ARMv8 is broken.

Can you please share the link with me . @radarjones 

Mine is still showing same error. Downloaded latest 32 bit version + second later version of 32 bit also.

Still Same error "Hang on while we get things ready for you" it works fine on laptop.

@Sandeep8838 

 

Did you first uninstall the app which was installed by Play Store? I also set Play Store not to update and overwrite the APK.

 

 

@radarjones 

Yes I uninstalled and then downloaded and installed from Apkmirror.

 

If you can share the link which u used to download. I will try exact same + please tell me how to set Play store not to update app.

No one in my office is able to install team on their mobile and seems no one from MS is bothered to resolve this issue.

Any update from anyone on this issue?@Sandeep8838 

I have the same issue at my organisation on Samsung galaxy a70 and a50s using office 365 with mfa enabled. Anyone else seeing this?

@Sandeep8838 

i think its already install first uninstall it with all the files and then try to re install app