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Unable to hear audio when sharing a video in a Teams meeting

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We are trying to show a video about Teams from Ignite in a Teams meeting. Three attendees tried sharing their screen and playing the video, but no one could hear the sound. One of the attendees said it was his understanding that a video would need to be embedded in a PowerPoint document and played from PowerPoint, is that true?

67 Replies
That is true for Skype for Business as it uploads to the Office Web Apps or Office Onlinr Server. Not sure how Teams handles it.

Just like Skype, Teams sends the audio from your headset etc into the meeting, not the sounds from your PC. If it didn't every meeting would be ruined with a cacophony of mail alerts, other phone calls etc. etc.

 

So, how do you play videos if you really must? Two options :-

 

1. Enable the Stereo Mix on your laptop, (instructions here). Stereo Mix is a special recording device that pipes your laptop sounds into something that looks like a microphone. In Teams, start your meeting then under the cog for settings select Stereo Mix as your mic just before you play the video. You'll be muted but your videos audio would enter the meeting in your place.

2. Use a webcasting tool like ManyCam, this create a 'virtual' webcam and mic that you can select in Teams, then in the ManyCam app you can mix together between your own video and audio, playback videos, pictures, all sorts.

 

Either way it's a lot of effort, if it's for a casual requrement I would send them a link to watch alone, but it is possible. We use ManyCam with our Skype Broadcasts to allow us to mix and cut sounds and videos from multiple cameras into one stream, it works well.

 

 

@Steven Collier, thanks for this.  I'd still like to have the ability in both Teams and SfB to play sound and video during a presentation especially with our weekly staff briefings done on Surface Hubs.  Is ManyCam available in the App store?  As that is only place we can add apps for the Surface Hub.

No you cant install it on SurfaceHub, thats a locked down device that is intended for a single set of purposes.

 

You could join from a laptop, then with the approaches play your videos etc and you would get them to appear on the surfacehub.

 

 

@Steven Collier, Thanks!  I may look at that option.

Hi Steven,

 

Stereo Mixer does not seem to be supported by the Lenovo Soundcard. Is there any other workaround besides buying an external software (ManyCam)?

 

Furthermore , are there plans to improve this feature and if yes, would you have a timeline to share?

 

Thank you,

 

Kind regards,

Audrey

It's something that is supposed to come to Broadcast meeting as they migrate from Skype to Teams, you can see the features they expect at 

 

https://blog.thoughtstuff.co.uk/2017/11/skype-broadcast-meeting-to-move-to-microsoft-teams/

 

Teams broadcast is due by the end of June, I have no idea how close they will be to making that, and if the 'media clip' function will be in the initial version.

Hi Steven,

Many thanks for the quick and detailed reply.

Kind regards,
Audrey

Resurrecting this conversation since this is a recurring question at my organization as well.  I understand the points about desktop sounds interrupting audio, but they're a lot simpler to turn off than trying to instruct a user on how to use one of the other solutions like ManyCam.  ManyCam is great for a produced event, but not really for your every day collaboration meeting.  

 

Interestingly, Polycom Group Series with the Skype for Business interop license can inject content audio into the meeting from a connected PC.  It would be great to see this added to Skype / Teams meetings in the future.

 

 

The option to share "System Sound" just appeared in Teams. I'm a Microsoft employee and have elite access on top of that. But feature is live on internal builds.

With that said I do not have a date for general availability. I would check Teams uservoice (just search for "Teams uservoice " and look for the feature to stay updated.

Hope this news makes the wait a little more promising.

@Erik Olsson It does.  I just want to know it's on the way.  As long as it gets here, I'm happy.

Hello

I have followed the instructions offered by answers.microsoft.com to use Stereo Mix as my recording device and activate it to present my computer audio - in this instance video audio - from a movie embedded into a PowerPoint presentation, but to no avail. In a number of tests the members of my Teams meeting could not hear the audio of the movie, only see it as I shared my screen. 

 

Am I missing something in my use of Stereo Mix? Has anyone else used this option for sharing computer audio and been successful?

 

My thanks, davejb.

@davejb I've tried this as well and haven't gotten it to work.


@Erik Olsson wrote:
With that said I do not have a date for general availability. I would check Teams uservoice (just search for "Teams uservoice " and look for the feature to stay updated.

This can't come fast enough.  Is there any way for a customer to get on an insider build and test this out?

@Erik Olsson , where do you see this setting?

@Christine Lovejoy, hearing audio in a Teams meeting is coming soon.  According to Microsoft it will start rolling out in early June.  "Sharing system audio is a new Microsoft Teams feature. We'll begin rolling this feature out soon.  This message is associated with Microsoft 365 Roadmap ID: 50692."

Hello @Jeffrey Allen 

I am happy to say TEAMS now as a checkbox to the left, just above the screen options after clicking the Share icon, whereby computer audio can now be chosen for sharing. I have successfully used this new and long awaited feature, which so well complements our online meetings.

 

Gratefully, DaveJB.

 

@davejb 

 

I look forward to trying this out. Just need to wait for the update I guess.

Thanks Dave, what version of Teams do you have as I don't have that feature yet.