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Unable to enable the "org" of my company in Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-236385%22%20slang%3D%22en-US%22%3EUnable%20to%20enable%20the%20%22org%22%20of%20my%20company%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236385%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20company%20is%20willing%20to%20try%20out%20the%20new%20free%20%22Microsoft%20Teams%22%20and%20it%20seems%20that%20the%20users%20are%20able%20to%20connect%20to%20Teams%20and%20download%20the%20client.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%20we%20were%20not%20able%20to%20create%26nbsp%3B%20the%26nbsp%3B%20Teams%20organisation%20bearing%20the%20name%20of%20our%20company%20(the%20one%20which%20terminates%20our%20professional%20email%20adresses).-we%20have%20microsoft%20exchange%20licenses.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESince%20it%20is%20the%20name%20of%20our%20company%2C%20members%20are%20%3CEM%3Ede%20facto%26nbsp%3B%3C%2FEM%3Eincluded%20in%20that%20Teams%20organisation%20but%20cannot%20join%20it%20and%20see%20the%20following%20message%20%3A%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22you%20don't%20have%20access%20to%20the%20org%20in%20Teams.%20Select%20another%20org%2C%20or%20contact%20your%20admin%20for%20more%20details.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20like%20to%20activate%20our%20Teams%20org%20from%20the%20admnistrator%20pannel%20but%20cannot%20find%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20you%20help%20me%20solving%20that%20problem%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-236385%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236758%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20enable%20the%20%22org%22%20of%20my%20company%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236758%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Christopher%2C%20it%20seems%20indeed%20to%20be%20the%20case!%3C%2FP%3E%3CP%3EProblem%20solved%20then.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20a%20nice%20day%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236752%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20enable%20the%20%22org%22%20of%20my%20company%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236752%22%20slang%3D%22en-US%22%3EYes%20you%20cannot%20use%20free%20teams%20as%20an%20organization.%20It%E2%80%99s%20only%20for%20free%20Microsoft%20accounts.%20They%20do%20offer%20a%20trial%20for%201%20year%20however%20but%20after%20that%20time%20you%20will%20have%20to%20purchase%20licenses%20to%20continue%20use.%20I%20would%20recommend%20contacting%20support.%20Since%20you%20do%20have%20office%20365%20you%20should%20be%20able%20to%20get%20support%20for%20getting%20s%20trial%20going.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236697%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20enable%20the%20%22org%22%20of%20my%20company%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236697%22%20slang%3D%22en-US%22%3EHi%20Paul%2C%20You%20mention%20you%20have%20Exchange%20licences.%20Is%20your%20organisation%20using%20Exchange%20Online%20or%20on%20premises%3F%20The%20error%20message%20implies%20an%20admin%20setting%20is%20blocking%20you%20enabling%20Microsoft%20Teams.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236682%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20enable%20the%20%22org%22%20of%20my%20company%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236682%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Christopher%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20answering.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOur%20users%20have%20the%20trial%20option%20enabled.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20tried%20to%20start%20a%20trial%20as%20an%20administrator%20but%20were%20directed%20towards%20a%20page%20demanding%20us%20to%20upgrade%20our%20license%20to%20get%20access%20to%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20wonder%20if%20the%20Teams%20trial%20is%20also%20avaiblable%20for%20companies%2C%20and%20whether%20we%20can%20claim%20the%20name%20of%20our%20organisation%20with%20the%20free%20version%20or%20whether%20we%20have%20to%20pay%20for%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20would%20mean%20that%20the%20free%20version%20is%20only%20available%20for%20private%20users.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat's%20your%20view%20on%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ekind%20regards%2C%3C%2FP%3E%3CP%3EPaul%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236392%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20enable%20the%20%22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Paul d'Hautefeuille
New Contributor

Hi everyone,

 

My company is willing to try out the new free "Microsoft Teams" and it seems that the users are able to connect to Teams and download the client.

 

However we were not able to create  the  Teams organisation bearing the name of our company (the one which terminates our professional email adresses).-we have microsoft exchange licenses.

 

Since it is the name of our company, members are de facto included in that Teams organisation but cannot join it and see the following message : 

 

"you don't have access to the org in Teams. Select another org, or contact your admin for more details."

 

I would like to activate our Teams org from the admnistrator pannel but cannot find it.

 

Could you help me solving that problem?

 

Thanks!

 

 

 

5 Replies
They have this article where you have to enable users to start a trial, then try to login to Teams and start a trial then you should be able to assign trial licenses to users. I'm not 100% sure this is live yet or not since I don't have a tenant that doesn't have a Teams sku! But worth a shot!
https://docs.microsoft.com/en-gb/MicrosoftTeams/iw-trial-teams

Hi Christopher,

 

Thanks for answering.

 

Our users have the trial option enabled.

 

We tried to start a trial as an administrator but were directed towards a page demanding us to upgrade our license to get access to Teams.

 

I wonder if the Teams trial is also avaiblable for companies, and whether we can claim the name of our organisation with the free version or whether we have to pay for it.

 

It would mean that the free version is only available for private users.

 

What's your view on this?

 

kind regards,

Paul

 

Hi Paul, You mention you have Exchange licences. Is your organisation using Exchange Online or on premises? The error message implies an admin setting is blocking you enabling Microsoft Teams.
Yes you cannot use free teams as an organization. It’s only for free Microsoft accounts. They do offer a trial for 1 year however but after that time you will have to purchase licenses to continue use. I would recommend contacting support. Since you do have office 365 you should be able to get support for getting s trial going.

Thanks Christopher, it seems indeed to be the case!

Problem solved then.

 

Have a nice day :)

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