Unable to create new Teams organization after deleting old one

[dikay96]

Hello! 

I created a Teams free organization earlier this year but deleted it back in August. Now I need to create a new Teams free organization but I'm unable to.

When I try to create a new Teams free org with the same e-mail address used before, I always get the error saying "Something went wrong, Please try again.".

I tried different browsers (Chrome, Firefox, Edge), different OS (Windows, macOS, iOS) and even different network connections. But nothing seems to help.

Is there ANY solution possible (besides creating a new ms account)?

[#2]

@dikay96  Hi it can be sometimes very tricky if you switch from paid versions of Teams to the free version or vice-versa . Have you followed the same steps while deleting the org  as suggested in this Link ? https://support.microsoft.com/en-us/office/delete-your-teams-free-organization-2c28cfcf-3fbf-497c-93...

Below are some helpful links provided by Microsoft in managing the Teams free:

https://support.microsoft.com/en-us/office/welcome-to-microsoft-teams-free-6d79a648-6913-4696-9237-e...

Thanks,

NSeth

[#3]

@N_Seth Thank you for your response but I never used a paid Teams version. I created a Teams free organization back in march but deleted it in August since it's no longer needed.

Now I need to create a new Teams free organization but I can't (see the errors mentioned above). The "old" organization was deleted with the steps you mentioned an provided by microsoft.

[#4]

@dikay96 Hi I have tried to replicate your issue and I was successfully able to create or even rename the new org. Just bear in mind you can't change the org more than 3 times in last 24 hours. The free Teams comes with some limitations and restrictions.

Also, I suggest  to force refresh the Teams profile by following the below link. Be careful not to follows these steps if you are not very technical:

https://medium.com/365uc/how-to-force-refresh-rebuild-of-microsoft-teams-client-cache-e92b7739fca3

Thanks

NSeth

[#5]

@N_Seth Thank you for your response. I followed the steps you mentioned but was still unable to register a Teams account.

I still get the following message:

[#6]

@dikay96 Hi it looks like something to do with your computer profile.

Are you able to log into the teams online not you use the installed Teams apps  on the computer.

Here is the link https://teams.microsoft.com/

Thanks,

NSeth

[#7]

@N_Seth As mentioned before I cannot login to teams.microsoft.com as I get the error(s) above. It is not a computer profile problem either as I tried to create a new teams free org on different devices (mac, windows, ios).