Unable to change my password.

%3CLINGO-SUB%20id%3D%22lingo-sub-1442153%22%20slang%3D%22en-US%22%3EUnable%20to%20change%20my%20password.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1442153%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20a%20teacher%20and%20one%20of%20my%20students%20is%20facing%20a%20problem%20in%20loggin%20in.%26nbsp%3B%3C%2FP%3E%3CP%3ESince%20he%20forgot%20his%20password%20we%20gave%20him%20a%20new%20one.%20He%20is%20still%20unable%20to%20log%20in%20and%20to%20look%20into%20this%20matter%20I%20myself%20tried%20to%20log%20on%20from%20my%20end.%20To%20which%20I%20found%20it%20is%20asking%20to%20create%20a%20new%20password%20and%20when%20I%20do%20that%2C%20every%20time%20a%20message%20pops%20up%20saying%20%22we%20have%20seen%20this%20password%20too%20many%20times%22.%20I%20want%20microsoft%20to%20please%20look%20into%20this%20matter%20and%20help%20me%20out.%26nbsp%3B-ERR%3AREF-NOT-FOUND-%40microsoft%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1442153%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EConversations%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETips%20%26amp%3B%20Tricks%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1442640%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20change%20my%20password.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1442640%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F689839%22%20target%3D%22_blank%22%3E%40Sagarika520%3C%2FA%3E%26nbsp%3BHello%2C%20this%20is%20happening%20because%20of%20a%20password%20policy.%20Try%20entering%20a%20password%20that%20has%20never%20been%20used%20before%20or%20reach%20out%20to%20your%20IT%20admin%20for%20support.%20(e.g.%20must%20no%20be%20previously%20used%2C%20must%20contain%20at%20least%208%20characters%2C%20must%20contain%20uppercase%2C%20must%20contain%20lowercase%2C%20must%20contain%20numeric%20etc.)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20the%20record%2C%20this%20is%20a%20community%20with%20no%20association%20to%20the%20official%20Microsoft%20support.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor

I am a teacher and one of my students is facing a problem in loggin in. 

Since he forgot his password we gave him a new one. He is still unable to log in and to look into this matter I myself tried to log on from my end. To which I found it is asking to create a new password and when I do that, every time a message pops up saying "we have seen this password too many times". I want microsoft to please look into this matter and help me out. @microsoft 

1 Reply
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@Sagarika520 Hello, this is happening because of a password policy. Try entering a password that has never been used before or reach out to your IT admin for support. (e.g. must no be previously used, must contain at least 8 characters, must contain uppercase, must contain lowercase, must contain numeric etc.)

 

For the record, this is a community with no association to the official Microsoft support.