Unable to change my password.

Copper Contributor

I am a teacher and one of my students is facing a problem in loggin in. 

Since he forgot his password we gave him a new one. He is still unable to log in and to look into this matter I myself tried to log on from my end. To which I found it is asking to create a new password and when I do that, every time a message pops up saying "we have seen this password too many times". I want microsoft to please look into this matter and help me out. @Pernille-Eskebo 

2 Replies

@Sagarika520 Hello, this is happening because of a password policy. Try entering a password that has never been used before or reach out to your IT admin for support. (e.g. must no be previously used, must contain at least 8 characters, must contain uppercase, must contain lowercase, must contain numeric etc.)


For the record, this is a community with no association to the official Microsoft support.