Unable to assign user number to a user in MS Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-2369932%22%20slang%3D%22en-US%22%3EUnable%20to%20assign%20user%20number%20to%20a%20user%20in%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2369932%22%20slang%3D%22en-US%22%3E%3CP%3EUnder%20Microsoft%20365%20Admin%20Center%20--%26gt%3B%20Users%20--%26gt%3BActive%20users%2C%20I%20have%20three%20users%20that%20I%20wish%20to%20assign%20a%20number%20in%20MS%20Teams.%20Each%20user%20has%20a%20365%20Phone%20System%20Virtual%20user%20license%20as%20seen%20in%20the%20picture%20below%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22img01.png%22%20style%3D%22width%3A%20627px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F281927iA68C18F08D1BF6AA%2Fimage-dimensions%2F627x342%3Fv%3Dv2%22%20width%3D%22627%22%20height%3D%22342%22%20role%3D%22button%22%20title%3D%22img01.png%22%20alt%3D%22img01.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20open%20the%20MS%20Teams%20Admin%20Center%20and%20go%20to%20voice--%26gt%3Bphone%20numbers--%26gt%3Bedit%2C%20I%20type%20in%20the%20user%20name%20in%20the%20Assigned%20to%20box%20and%20I%20am%20receiving%20an%20error%20that%20states%20no%20results%20found.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22img02.png%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F281928i2B3BC2B05A1845E8%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22img02.png%22%20alt%3D%22img02.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20presently%20have%20and%20Auto%20attendant%20and%20Call%20Que%20-%20each%20with%20resource%20accounts%20and%20a%20service%20number%20assigned%20to%20the%20Auto%20Attendant%20that%20is%20work%20just%20fine.%20Unfortunately%2C%20I%20cant%20seam%20to%20assign%20user%20numbers%20to%20users.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20am%20I%20missing%3F%20According%20to%20a%20few%20places%20on%20the%20web%2C%20it%20was%20suggested%20that%20I%20goto%20the%20teams%20Legacy%20Center.%20I%20do%20not%20have%20a%20Legacy%20Center%20on%20my%20Admin%20menu%20as%20seen%20below...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22img03.png%22%20style%3D%22width%3A%20448px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F281930i7CC60CF3CC76AB0E%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22img03.png%22%20alt%3D%22img03.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2369932%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMessaging%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2373283%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20assign%20user%20number%20to%20a%20user%20in%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2373283%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3Eto%20assign%20a%20phone%20to%20a%20teams%20user%20you%20need%20a%20calling%20plan.%20If%20you%20assign%20this%20license%20to%20your%20user%20your%20can%20also%20assign%20the%20number.%3CBR%20%2F%3EBTW.%20virtual%20phone%20system%20licenses%20are%20for%20ressource%20accounts%20and%20not%20for%20users.%3CBR%20%2F%3E%3CBR%20%2F%3ERegards%2C%3CBR%20%2F%3E%3CBR%20%2F%3EPaul%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2374370%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20assign%20user%20number%20to%20a%20user%20in%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2374370%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F44596%22%20target%3D%22_blank%22%3E%40Paul%20Lange%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20the%20reply.%20When%20I%20purchased%20the%20Microsoft%20365%20Business%20Voice%2C%20I%20thought%20it%20came%20with%20a%20domestic%20calling%20plan.%20I%20purchased%20a%20Microsoft%20365%20Domestic%20Calling%20(as%20seen%20in%20the%20image%20below)%20and%20assigned%20it%20to%20my%20account.%20When%20I%20did%20this%2C%20I%20received%20an%20error%20message%20that%20a%20Virtual%20user%20account%20was%20necessary%2C%20so%20I%20also%20licensed%20that%20as%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20who%20I%20go%20back%20to%20MS%20Teams%20admin%20and%20try%20to%20assign%20the%20user%20number%20to%20that%20account%2C%20I%20have%20the%20same%20problem%20as%20I%20did%20in%20my%20original%20message%2C%20it%20cant%20find%20the%20account%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Under Microsoft 365 Admin Center --> Users -->Active users, I have three users that I wish to assign a number in MS Teams. Each user has a 365 Phone System Virtual user license as seen in the picture below:

 

img01.png

 

When I open the MS Teams Admin Center and go to voice-->phone numbers-->edit, I type in the user name in the Assigned to box and I am receiving an error that states no results found.

 

img02.png

 

I presently have and Auto attendant and Call Que - each with resource accounts and a service number assigned to the Auto Attendant that is work just fine. Unfortunately, I cant seam to assign user numbers to users.

 

What am I missing? According to a few places on the web, it was suggested that I goto the teams Legacy Center. I do not have a Legacy Center on my Admin menu as seen below...

 

img03.png

 

 

3 Replies
Hi,

to assign a phone to a teams user you need a calling plan. If you assign this license to your user your can also assign the number.
BTW. virtual phone system licenses are for ressource accounts and not for users.

Regards,

Paul

@Paul Lange 

 

Thank you for the reply. When I purchased the Microsoft 365 Business Voice, I thought it came with a domestic calling plan. I purchased a Microsoft 365 Domestic Calling (as seen in the image below) and assigned it to my account. When I did this, I received an error message that a Virtual user account was necessary, so I also licensed that as well.

 

However, who I go back to MS Teams admin and try to assign the user number to that account, I have the same problem as I did in my original message, it cant find the account

@jeliner 

forgot to attach image

 

img04.png