May 19 2021 01:36 PM
May 19 2021 01:36 PM
Under Microsoft 365 Admin Center --> Users -->Active users, I have three users that I wish to assign a number in MS Teams. Each user has a 365 Phone System Virtual user license as seen in the picture below:
When I open the MS Teams Admin Center and go to voice-->phone numbers-->edit, I type in the user name in the Assigned to box and I am receiving an error that states no results found.
I presently have and Auto attendant and Call Que - each with resource accounts and a service number assigned to the Auto Attendant that is work just fine. Unfortunately, I cant seam to assign user numbers to users.
What am I missing? According to a few places on the web, it was suggested that I goto the teams Legacy Center. I do not have a Legacy Center on my Admin menu as seen below...
May 20 2021 11:28 AM
May 20 2021 08:12 PM
Thank you for the reply. When I purchased the Microsoft 365 Business Voice, I thought it came with a domestic calling plan. I purchased a Microsoft 365 Domestic Calling (as seen in the image below) and assigned it to my account. When I did this, I received an error message that a Virtual user account was necessary, so I also licensed that as well.
However, who I go back to MS Teams admin and try to assign the user number to that account, I have the same problem as I did in my original message, it cant find the account
Jul 01 2021 11:47 AM
For Teams to provide the ability to make and receive phone calls, and assign phone numbers, you need to assign the following licenses:
The Teams Phone System license is available as an add-on license to Office 365 A1/E1, A3/E3 and I believe both Microsoft 365 Business Standard and Premium. It comes as part of the licensing package for Office 365 A5/E5.
The Teams Phone System - Virtual User license is used for Auto Attendants and Call Queues. It has the same Teams Phone System license, but it is a free license specifically setup for those resource roles. You shouldn't assign it to a regular user.
The reason you're getting the error about needing the "Phone System - Virtual User" license is because you wouldn't have the necessary license required for the Domestic Calling Plan. Go into your Office365 admin portal, then Billing > Purchase Services > and search 'Phone' and you're looking for the one that is listed as "Microsoft 365 Phone System". That's the license that will get you what you're after.