Unable to assign phone number to resource account

%3CLINGO-SUB%20id%3D%22lingo-sub-3302213%22%20slang%3D%22en-US%22%3EUnable%20to%20assign%20phone%20number%20to%20resource%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3302213%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EHello%20Teams%20Community%2C%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20i%20need%20your%20help%20on%20this%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20am%20attempting%20to%20assign%20one%20of%20our%20numbers%20to%20a%20resource%20account%20however%20it%20seems%20that%20a%20recent%20change%20is%20preventing%20me%20from%20doing%20this.%20the%20number%20states%20it%20is%20only%20licensed%20for%20users.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EHere%20is%20the%20screenshot%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22IBN_0-1651663175693.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F369074iB0DF77AB5F215A2D%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22IBN_0-1651663175693.png%22%20alt%3D%22IBN_0-1651663175693.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22IBN_1-1651663360265.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F369075i579C449CC96EC7CF%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22IBN_1-1651663360265.png%22%20alt%3D%22IBN_1-1651663360265.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3302213%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Eresource%20account%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3302244%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20assign%20phone%20number%20to%20resource%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3302244%22%20slang%3D%22en-US%22%3EHello%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1171147%22%20target%3D%22_blank%22%3E%40IBN%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3ENote%20that%2C%20unlike%20with%20Direct%20Routing%20numbers%2C%20Operator%20Connect%20numbers%20must%20be%20provisioned%20at%20the%20tenant%20level%2C%20so%20make%20sure%20you%20tell%20your%20operator%20which%20numbers%20are%20for%20users%2C%20and%20which%20will%20be%20for%20call%20queues%20(indicated%20here%20by%20Voice%20App%20in%20the%20Number%20Usage%20column)%20before%20they%20are%20provisioned.%3CBR%20%2F%3Eif%20the%20Number%20Usage%20is%20indicated%20as%20User%20%2C%20am%20not%20sure%20it%20will%20work%20.%3CBR%20%2F%3E%3CBR%20%2F%3Ebest%20regards.%3CBR%20%2F%3EAnass.%3C%2FLINGO-BODY%3E
Super Contributor

Hello Teams Community,

 

Please i need your help on this issue.

 

I am attempting to assign one of our numbers to a resource account however it seems that a recent change is preventing me from doing this. the number states it is only licensed for users.

 

Here is the screenshot

 

IBN_0-1651663175693.png

 

IBN_1-1651663360265.png

 

 

 

1 Reply
Hello @IBN

Note that, unlike with Direct Routing numbers, Operator Connect numbers must be provisioned at the tenant level, so make sure you tell your operator which numbers are for users, and which will be for call queues (indicated here by Voice App in the Number Usage column) before they are provisioned.
if the Number Usage is indicated as User , am not sure it will work .

best regards.
Anass.