Unable to Assign a new phone number to resource account

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Contributor

I have a user who is unable to assign a phone number to resources account. 

He tried adding the phone number to the resources account it saying not found. 

 

The phone number was already assigned to another user and he wants to add it to the resources account. And the phone number is a 3rd party not microsoft. 

 

What is he suppose to do

2 Replies

Hello @Ini  Check out this unverified resource from a year ago and see if it offers the solution you're looking for: MS Teams - Not able to assign Phone Number to Resource account : MicrosoftTeams (reddit.com)

@Ini I had what sounds like a very similar issue. We were trying to assign a DDI to a Teams Meeting Room account. The issue came down to the order of the account creation and the DDI assignment. Here is a summary of the steps in our script. Ultimately you need to assign the DDI to the account before it is enabled as a room resource. Hope this helps.
- Create the account
      - New-Mailbox using the Room type
- Wait 1min
      - Modify the account
      - Set password to not expire, and location
      - Assign a license
      - Add to required groups (licensing)
      - Set the mailtip
      - Set calendar processing
- Wait 20min
- Set the DDI on the account before it is enabled as a room
- Wait 1min
- Enable the Meeting Room and set the Registrar pool
- Wait 1min
- Configure Enterprise Voice
- Wait 1min
- Apply the Room place settings