Apr 20 2022 03:24 PM
Apr 20 2022 03:24 PM
I've enabled preview to test out the Shared Channel feature, but am unable to add external users. I've followed everything within this article, but still get the message "We didn't find any matches. Talk to your IT admin about expanding the scope of your search." I'm able to add guest users to a Team, so not sure why I can't in a Shared Channel. Anyone else having this issue, or have successfully added guests to Shared Channels?
Apr 20 2022 04:00 PM
Apr 20 2022 04:04 PM
Apr 20 2022 06:21 PM
Apr 21 2022 01:14 AM
@Dewalt Kotze To add, as well as setting the Cross Tenant Access Policy on both sides. you also need to have the Team/Channel Policy allowing the remote tenants users to be invited to external teams. It should be by default, but I had been messing and it caught me out.
Also if you have Sensitivity Labels applied to Teams that prevent sharing Teams with external users that will remove the option to choose anyone outside your tenant.
Apr 21 2022 08:38 AM
@Steven Collier @Dewalt Kotze It's still not working... When you say setting the Cross Tenant Access Policy on both sides, does that mean the guest hast to be within an Azure tenant? What about adding a guest from a gmail? Do they needed to be added as a guest in AAD first? I tried this and still no luck.
Also, all the Teams settings look right, no sensitivity labels.
Apr 21 2022 08:53 AMSolution
The cross-tenant access settings is for Shared channels between two Azure AD orgs and both orgs need to configure their respective Azure AD cross-tenant settings allow shared channels to work. The information in the cross-tenant access settings page in Azure AD says non-Azure AD orgs use the collaboration settings.
I have not tried inviting non-Azure domains to a shared channel yet, but I did read in a couple blogs that shared channels only support Azure AD domains at the moment.
Apr 21 2022 12:02 PM
@Dewalt Kotze Thanks for the info. Seems like Shared Channels are more for having other tenant users, that are B2B configured, see channels without switching tenant and adding members of other teams in your tenant to just one channel. I think we'll just create a new Team for regular guest user access.