Two accounts, same email, can only access one

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New Contributor

I'm having a weird issue in Teams.

 

An organisation I contract for made me a guest account on their Teams channel using my email address.

 

Then, my employer made an actual 365 account for me and set me up on their Teams channel using the same email address.

 

I then lost access to the first channel however users could still send me messages which wouldn't make it to my actual 365 account. I also couldn't receive any invitations to re-join the channel as I was technically still a guest. Somehow, I managed to fix this on my desktop and can now see both channels however when I log in to any other device, I can't see the channel that I'm a guest of.

 

So my theory is, somehow I have both a guest Teams account and an actual Teams account registered under the same email address, same password. I can't login to the guest account except that I was somehow able to make it appear at the same time as my actual 365 account on my desktop.

 

I need to merge these accounts somehow. Any assistance would be appreciated.

 

Cheers,

Rob

3 Replies
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Hello @robeggleston  Your issues sounds similar to another post in this community:

 

https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-double-account/m-p/1141490

 

If this doesn't resolve your issue, please let us know.  Thanks for being a member of the Teams community.

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@ThereseSolimeno Unfortunately this isn't the same issue. Nor can I follow those steps to fix it.

 

When I login to Microsoft or to Teams, I'm not prompted to select which account. I just know that I have a second guest account because I only have access on one machine, and have somehow previously been able to log back into that one.

 

When I'm logged into Teams on my work PC and click on my account icon, I can see my name and '(Guest)' in brackets. And I can see both teams. When I log in to Teams on a new device, I don't have '(Guest)' next to my name and I can only see one team.

 

Furthermore, when I'm logged in on another device, my colleagues send me messages and I don't receive them.

 

See attached screenshots.

Screen Shot 2020-06-04 at 8.41.59 am.png

Screen Shot 2020-06-04 at 8.42.03 am.png

Screen Shot 2020-06-04 at 8.41.49 am.png

Screen Shot 2020-06-04 at 8.41.53 am.png

    

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Anyone have a solution for this?

I basically need to be able to merge by guest Teams account and my Office 365 account which are both under the same email address. I have no way of logging into my guest Teams account as it automatically opens my Office 365 account.