Jun 01 2020 05:15 PM
Jun 01 2020 05:15 PM
I'm having a weird issue in Teams.
An organisation I contract for made me a guest account on their Teams channel using my email address.
Then, my employer made an actual 365 account for me and set me up on their Teams channel using the same email address.
I then lost access to the first channel however users could still send me messages which wouldn't make it to my actual 365 account. I also couldn't receive any invitations to re-join the channel as I was technically still a guest. Somehow, I managed to fix this on my desktop and can now see both channels however when I log in to any other device, I can't see the channel that I'm a guest of.
So my theory is, somehow I have both a guest Teams account and an actual Teams account registered under the same email address, same password. I can't login to the guest account except that I was somehow able to make it appear at the same time as my actual 365 account on my desktop.
I need to merge these accounts somehow. Any assistance would be appreciated.
Jun 03 2020 12:02 PM
Hello @robeggleston Your issues sounds similar to another post in this community:
If this doesn't resolve your issue, please let us know. Thanks for being a member of the Teams community.
Jun 03 2020 03:42 PM
@ThereseSolimeno Unfortunately this isn't the same issue. Nor can I follow those steps to fix it.
When I login to Microsoft or to Teams, I'm not prompted to select which account. I just know that I have a second guest account because I only have access on one machine, and have somehow previously been able to log back into that one.
When I'm logged into Teams on my work PC and click on my account icon, I can see my name and '(Guest)' in brackets. And I can see both teams. When I log in to Teams on a new device, I don't have '(Guest)' next to my name and I can only see one team.
Furthermore, when I'm logged in on another device, my colleagues send me messages and I don't receive them.
See attached screenshots.
Jun 23 2020 07:20 PM
Anyone have a solution for this?
I basically need to be able to merge by guest Teams account and my Office 365 account which are both under the same email address. I have no way of logging into my guest Teams account as it automatically opens my Office 365 account.
Jul 22 2020 10:39 PM
Any help? This is still an issue. I need to resolve this duplicate account issue ASAP as I can no longer access my works Teams channels.
Jul 23 2020 02:08 AM
So let's make it clear...
A Customer added you as a guest account in Teams on your own organization email.
You logged in with your account and you were able to see the customer's Teams environment/Channels/Files and you were able to chat with the customer.
Later, your organization bought subscriptions in Office365 and enabled you with Teams. You logged in, but now you do not have access to the customer's environment correct?
And, the customer is able to chat with you but you are not receiving the messages. Do you receive messages about missed conversations in your inbox (outlook)?
But you are able to log in to Teams for your own organization and are able to chat with your colleagues?
Let me know. Maybe we can connect via teams :)
Kind regards and stay healthy,
Jul 23 2020 03:37 PM - edited Jul 26 2020 03:55 PM
Yes this is basically it!
Hope that makes sense. Also funnily enough, the first time around when I was locked out of my Customers account, the Customers support tech could direct message me in Teams and I'd see the message. This time around, it doesn't seem to be the case.
Feb 16 2021 09:13 PM - edited Feb 16 2021 09:20 PM
I have almost exactly the same issue here. There was a guest account in a customer's domain created around 4-5 years for sharepoint access - way before my own organization start using MS team. That was for another project that had been completed quite some time.
Now recently i started to have another project need close coordination and access to some of my customer documents. I can see email to me saying i was invited to a "channel" of my customer but i could NOT access them using my "real" MS team account create by my organization (that would be my preferred account and not guest account). Please may i ask how i could resolve this? Many Thx.