Two accounts, same email, can only access one

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Occasional Contributor

I'm having a weird issue in Teams.

 

An organisation I contract for made me a guest account on their Teams channel using my email address.

 

Then, my employer made an actual 365 account for me and set me up on their Teams channel using the same email address.

 

I then lost access to the first channel however users could still send me messages which wouldn't make it to my actual 365 account. I also couldn't receive any invitations to re-join the channel as I was technically still a guest. Somehow, I managed to fix this on my desktop and can now see both channels however when I log in to any other device, I can't see the channel that I'm a guest of.

 

So my theory is, somehow I have both a guest Teams account and an actual Teams account registered under the same email address, same password. I can't login to the guest account except that I was somehow able to make it appear at the same time as my actual 365 account on my desktop.

 

I need to merge these accounts somehow. Any assistance would be appreciated.

 

Cheers,

Rob

6 Replies
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Hello @robeggleston  Your issues sounds similar to another post in this community:

 

https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-double-account/m-p/1141490

 

If this doesn't resolve your issue, please let us know.  Thanks for being a member of the Teams community.

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@ThereseSolimeno Unfortunately this isn't the same issue. Nor can I follow those steps to fix it.

 

When I login to Microsoft or to Teams, I'm not prompted to select which account. I just know that I have a second guest account because I only have access on one machine, and have somehow previously been able to log back into that one.

 

When I'm logged into Teams on my work PC and click on my account icon, I can see my name and '(Guest)' in brackets. And I can see both teams. When I log in to Teams on a new device, I don't have '(Guest)' next to my name and I can only see one team.

 

Furthermore, when I'm logged in on another device, my colleagues send me messages and I don't receive them.

 

See attached screenshots.

Screen Shot 2020-06-04 at 8.41.59 am.png

Screen Shot 2020-06-04 at 8.42.03 am.png

Screen Shot 2020-06-04 at 8.41.49 am.png

Screen Shot 2020-06-04 at 8.41.53 am.png

    

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Anyone have a solution for this?

I basically need to be able to merge by guest Teams account and my Office 365 account which are both under the same email address. I have no way of logging into my guest Teams account as it automatically opens my Office 365 account.

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Any help? This is still an issue. I need to resolve this duplicate account issue ASAP as I can no longer access my works Teams channels.

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@robeggleston

So let's make it clear...

A Customer added you as a guest account in Teams on your own organization email.

You logged in with your account and you were able to see the customer's Teams environment/Channels/Files and you were able to chat with the customer.

 

Later, your organization bought subscriptions in Office365 and enabled you with Teams. You logged in, but now you do not have access to the customer's environment correct?

And, the customer is able to chat with you but you are not receiving the messages. Do you receive messages about missed conversations in your inbox (outlook)?

But you are able to log in to Teams for your own organization and are able to chat with your colleagues?

 

Let me know. Maybe we can connect via teams :)

 

Kind regards and stay healthy,

Mitchell Bakker

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@Mitchell Bakker 

Yes this is basically it!

 

  1. Customer invited me as a guest to their Teams channel using my organisations email
  2. This worked fine for a few weeks, but I got locked out with an 'Account/Username not found' error message
  3. Then, in an attempt to fix my 'account not found' error, my organisation set me up with an Office 365 & Teams account and invited me to their Teams channel on the same email address
  4. After that, I couldn't see my customers Teams channel. The customer could see me as a user in Teams, send me messages, delete me, re-invite me but the invitation links didn't work
  5. Somehow, it started working again and I'm honestly not sure how. For a good while I could see both my Customer and my Organisations Teams channels
  6. Then, yesterday, Teams logged me out automatically. I logged back in only to find that again, I could only see my organisations Teams channel!
  7. The client has tried removing me as a user and re-inviting me but I don't receive the invite links.
  8. Funnily enough, if I have an existing Teams Meeting invite in my calendar, looks like I might be able to attend the meeting.

Hope that makes sense. Also funnily enough, the first time around when I was locked out of my Customers account, the Customers support tech could direct message me in Teams and I'd see the message. This time around, it doesn't seem to be the case.