06-02-2020 04:58 AM
06-02-2020 04:58 AM
I recently purchased Office 365 (Family) and have been trying to sign up for Teams, I have even just spent 90 minutes in chat, who has suggested I post here. Everytime I click on sign up for free, I enter my email address, it then asks me for my password and then says it looks like a school account and directs me to the Education plan. This is wrong as its a personal account. Can you please help? In the last 3 weeks I have sent to emails to Microsoft Teams, without a reply and chatted to someone twice!!
06-03-2020 02:34 AM
Hi, The log in on the app (mac) now has a different message, it now says, 'you're missing out! Ask your admin to enable Microsoft Teams'
However, when I click 'sign up for free', it still says I have a school account so I'm not able to sign up.
Is there any way I can change from a school account to a personal account? How doI do it?
06-03-2020 02:49 AM
@StevieG_01 I don't believe you can use Teams with that type of licence, i think it is only for business licences. This post indicates that if you select family you will be redirected to sign up for Skype!https://support.microsoft.com/en-us/office/sign-up-for-teams-free-70aaf044-b872-4c32-ac47-362ab29ebb...
06-03-2020 03:16 AM
@StevieG_01 - If you're trying to use the free version then you need to choose the "business" option (not personal or school options), give it a Business name (can be your name or anything) and then progress. Got confused myself at this point but once you choose the Business Option it will then let you log in with your Microsoft account (as long as that account isn't used for the business version of Microsoft365). You'll then be able to create a team etc. although the functionality of Teams is a cut down version of full Teams.
06-03-2020 03:19 AM
06-03-2020 05:00 AM
@StevieG_01 - Create a completely new Microsoft account and use that to create your Teams set up. Once its set up you remain logged in and the free version has very little functionality that interacts with your account. You can still invite anyone to a team that has a Microsoft account.
I have a business account but because my business license only allows 5 guests (that I can invite to teams) and I might need more than 5 people in a team, I have used my personal Microsoft account to create the Teams set up I want. My PC happily lets me use my business office365 whislt teams is logged in to the provate account. You will be able to use your PC and Microsoft log in as you do now, just that Teams will be on a different account!