Jul 01 2020 03:17 PM
We invited a parent to Microsoft Teams. They show up as a member. They were able to go in to the main video, but when it was time to go into breakout rooms to work one on one, they were unable to see the teams and could not switch from one organization (their middle school) to our organization.
We have them listed as a member, but when they go to look at their membership, they are not registered on our teams.
Jul 01 2020 10:40 PM
@JordanDieppa Sounds like they are using different accounts (email addresses) for the two organizations.
Jul 01 2020 11:10 PM
Jul 02 2020 09:47 AM
The parent was using his main email, an aol account, for both his son's middle school and our organization. The weird thing is, we could talk to him on the video chat, but when it came down to putting him in the breakout rooms, he couldn't see the side panels, or change the organization.
I tried to send an invitation to the breakout rooms, but it would not allow him to accept the invite.
Should he try using a different email?
Jul 02 2020 10:18 PM
@JordanDieppa Sounds like he joined the first meeting as a guest (as it would be if you invited an external person to a meeting without adding him to the team). I would try to remove the account from your tenant and add it back again to see if that helps. I guess it could also be a caching issue if he used the browser version of Teams.
Jul 03 2020 12:13 AM
SolutionJul 03 2020 12:13 AM
Solution