Transfer call in call queue

Contributor

Hi everyone,

The problem we are facing with the call queue is that we can’t transfer calls to the call queue, what can I do to make this work? Thanks

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3 Replies
Do you get calls to the Call Queue, so that is working?

When transferring calls to a Call Queue you should type the name of the Resource Account connected to the Call Queue, not the name of the CQ (should be the same).

Try calling the resource account from the Calls app in Teams, does that work?

Hi @ayenco 

I just checked it in our environment (direct routing) and it works like this:

1.) serach the CQ by resource account name or display name (from Azure Active Directory)

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2.)

shubatschek_1-1641285394114.png

 

regards

Susanne

 

To answer your the questions you asked. Yes, I have tried it with my colleague and it works perfectly. Our call queue works but only some colleague’s can get to it, not everyone.