Jan 03 2022 11:31 PM
Hi everyone,
The problem we are facing with the call queue is that we can’t transfer calls to the call queue, what can I do to make this work? Thanks
Jan 04 2022 12:14 AM
Jan 04 2022 12:37 AM
Hi @ayenco
I just checked it in our environment (direct routing) and it works like this:
1.) serach the CQ by resource account name or display name (from Azure Active Directory)
2.)
regards
Susanne
Jan 05 2022 01:52 AM