Jun 15 2020 10:16 AM
Jun 15 2020 10:16 AM
I know there's another thread on this, but literally none of those solutions worked, so I'm a starting a new thread.
My chat notification won't go away. All of my chats are read. Here's everything I've done to fix this already (note- It's a corporate computer so I can't mess with the anti-virus):
The only thing that seemed to maybe be the culprit was a very large company meeting and I was the last to leave. There was a lot of chat in that meeting, though I didn't participate in any of it. The reason I think this was when I went to log into to Teams from my browser, as I started to type "Microsoft Teams" I noticed in the suggested sites that there was a chat message from that meeting. So obviously I've left the meeting. I've deleted that chat. I've even left the teams channel that hosts those meetings.
For what it's worth, I don't have any notifications on the phone app (android). It's just on the desktop and the web.
Please, for the love of god, help. It's slowly driving me insane and I don't have the mental capacity to deal with anything else that makes me insane during quarantine. :) *jk- I'm fine. It's a joke*
Jun 22 2020 08:06 AM
Update: So I FINALLY cleared it. I don't know why, but I've always cleared all of my notifications and I didn't have this issue until recently, but out of sheer desperation, I decided to scroll through all my chats and found a "Who is" chat that was marked as unread from (April!!!).
So I don't know why all of the sudden the chat from April suddenly because "unread", but I've never been happier to see a green checkmark at the bottom of my screen.
Dec 09 2020 09:08 PM
@NMSAZ the notification badge was stuck for me as well.
The way I found out what was the unread message:
Strangely for me, only this thing worked, as it turned out that the unread message was a `@` mention and it was deleted. I even tried going to the top of the channel chat but you can "read" a deleted message :face_with_tears_of_joy:.
Apr 20 2021 02:34 AM
Aug 09 2021 01:46 PM
@NMSAZ I often have an alert that wont go away. I find that if I close the app on my computer and then log on to the office.com site and open Teams there and check there are no 'alerts' and I can then go back to the application on my desktop and it will be cleared.
Dec 03 2021 07:13 AM
@RJKinsman thank you SO much for this. I logged on this morning to find a phantom chat notification that was driving me insane, and I couldn't get rid of it. Or find where I could filter the unread messages. This worked - the notification was from a group chat I was accidentally added to, and promptly removed from, in September?! Strange.
Jan 04 2022 06:05 PM
Mar 15 2022 01:52 PM
@lisaalbert0279 any luck? I have a brand-new Win 11 Home machine, and the icon has been active since I first signed in. I've gone through all filter suggestions above and tried to clear it with the web application. My total activity is one test chat.
Mar 18 2022 09:53 AM
Hi Ken, I had the exact same issue on my new Win 11 notebook. I fixed it by locating the local cache folder of the free MS Teams app and deleting all its contens. It can be located here:
First I stopped the Teams app via the hidden icons in the taskbar, then I deleted the contents of the local cache folder and restarted Teams. The ghostly notification did not reappear.
Mar 18 2022 01:13 PM - edited Mar 18 2022 01:14 PM
Argh! Didn't work for me. Are there any other caches that might need to be deleted.
I have WIN 11, M365 for family, teams for home. I've completely uninstalled and reinstalled the app. The badge appears even after the initial setup when there are literally no chats in the list.
Mar 18 2022 02:09 PM
@Ken_Stewart Yep, I'd done that and no idea why that wasn't enough.
I went scorched earth - totally uninstalled. Deleted the caches. Cleared files 3 ways (storage, Disk Cleanup w/system files, support assist for dell). Restarted. Fresh install. That seemed to finally fix it!