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Text-to-speech customized greeting option not working

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New Contributor

We have some users who have migrated from Unified Messaging to Azure voicemail (in Teams). When they attempt to use the text-to-speech customized greeting option, only the existing recording plays. They can record a new greeting which works, but TTS is never played.

Thoughts?

3 Replies
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@computerpaul-workyour users need to go into Message Center and delete the recorded greeting. Select the option to re-record your greeting and then select the option to remove it and use the default greeting. I'm writing this from memory so the steps might be a little different.

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@Doug Lee I'm not sure what you mean by Message Center, but when they go to configure there voicemail settings, it doesn't show an existing recording exists. I believe this is because it's still somehow connected to the Exchange UM mailbox. 

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Solution

@computerpaul-work

In Teams I select Settings->Calls->Configure voicemail->Record a greeting.

That calls the "message center" and allows me to "Change your personal greeting".

Then I select "Play and record personal greeting."

Then I select "delete and use default greeting."

 

I can do the same for "Play and record your greeting for when you're away."

 

I hope this works for you.