Mar 22 2020 08:09 AM
Mar 22 2020 08:09 AM
We're trying out teams as an alternative to make online meetings and files sharing easier considering everything that's going on in the world, but we can't seem to get it working. The files tab still shows the message "we can't get your files". When I try to send it as an attachement in the chat it says that it's still setting up my files. I tried creating another team but it gives the same messages (see attached pictures, names blacked out).
As I understand it usually takes a couple of minutes to set up files when creating a new teams, but it has been 48 hours since the team was created. I can't seem to find a solution online, any ideas? Is it possible that there are some issues because a lot of people are trying it out now?
Mar 22 2020 08:29 AM
Mar 22 2020 08:42 AM
It is a free account, we're just trying it out for now. With both options we should be able to access the files right? Adam also pointed out that there are more accounts with the same issues, so I think I just need to be patient a little bit longer.
Mar 22 2020 08:52 AM
Mar 25 2020 12:21 PM
No I still have the same issues. For now everthing I tried (creating new teams, deleting old ones etc. ) hasn't worked. @Christopher Hoard has raised this to microsoft, so I'm hoping it will be resolved soon. I'm not entirely sure if its wise to create a ticket with microsoft, (or if it is at all possible considering this is a free account) but maybe Christopher can provide some advice?
Mar 25 2020 02:25 PM - edited Mar 25 2020 02:31 PM
Hi, the same problem we encountered. We created an account on behalf of the school activating Office 365 A1 for faculty then I created accounts for each teacher choosing Office 365 A1 for faculty license but when we try to send a file through OneDrive it does not work. Is Onedrive included in this package (Office 365 A1) or not? At least his icon appears in the package presentation.
Also attached the license set for each teacher and an error saying that I need a license for using Onedrive....
Neither SharePoint works stuck as Onedrive with the message "We're still working on getting files setup on SharePoint / Onedrive. This should take us a few minutes ”
Hope this will be soon fixed
Mar 26 2020 03:07 AM
Mar 26 2020 04:58 AM
Apr 02 2020 01:14 AM - edited Apr 02 2020 01:16 AM
Apr 02 2020 01:23 AM