Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Teams Won't Load

New Contributor

I cannot tell you how frustrated I am!!!

My Teams stopped loading - either my own account or using a link from another person.

I uninstalled it and reinstalled it but I just get a blue spinning wheel on the sign in page.

I tried the virtual assistant - who put in to chat with a person - who could only deal with "basic queries" - so they gave me a link to phone numbers WHICH took me back to the virtual assistant!!!

I am so fed up - can't believe that they are calling this a service.

Really hoping someone can help please.

4 Replies
Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web

As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.

@ChristianJBergstrom thank you - finally got someone from Microsoft to help me 


Not sure what you mean, good to hear but I don't work for Microsoft if that's what you mean :)
No I appreciate you trying to help - just glad it is resolved