Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Teams Won't Load

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New Contributor

I cannot tell you how frustrated I am!!!

My Teams stopped loading - either my own account or using a link from another person.

I uninstalled it and reinstalled it but I just get a blue spinning wheel on the sign in page.

I tried the virtual assistant - who put in to chat with a person - who could only deal with "basic queries" - so they gave me a link to phone numbers WHICH took me back to the virtual assistant!!!

I am so fed up - can't believe that they are calling this a service.

Really hoping someone can help please.

4 Replies
Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com

As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.

@ChristianJBergstrom thank you - finally got someone from Microsoft to help me 

 

Not sure what you mean, good to hear but I don't work for Microsoft if that's what you mean :)
No I appreciate you trying to help - just glad it is resolved