Jun 09 2020 11:47 AM
Hello All,
I've setup a Call Queue with Business Voice in the Teams Administration. Every screen shot and YouTube video I have watched has indicated there's a "Presence based routing" option within the call queues settings. I do not have this option in any of my call queues.
I've tried the Powershell cmdlets and it says the Get and Set commands are not available when querying call queues.
Am I missing something in the setup somewhere else? I need to be able to honor agent presence.
Jun 10 2020 03:06 PM
SolutionJun 11 2020 08:53 AM
@Christopher Hoard Thank you much for the response. I'll give it a few days and hope it starts to show up.
Jun 15 2020 08:31 AM
I am still not seeing the option. It's been almost a month between working with Microsoft support and our initial setup. I'm really out of ideas.
Jun 19 2020 02:08 PM
Hi @ceaster How about now?
@Linus Cansby you put on Linkedin a few weeks ago about this in terms of presence based routing. Can you shed any more light on it?
Best, Chris
Jun 20 2020 09:37 AM
As I understand it, this should be available for everyone now. If you can't see it wait a week and if you can't see it (Longest Idle) create a support ticket.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
Jun 10 2020 03:06 PM
Solution