Teams Web App : audio issue ONLY when video is on

Copper Contributor

A colleague has a weird issue where her Teams (web app) microphone will only work when her webcam is switched off. The settings in the 'Customised Settings' don't appear to be reflected when she turns her camera on but the audio instantly cuts off and returns when the video turns off. She can still hear me regardless so it seems to be just a microphone issue

I'm assuming Teams is somehow thinking that there's an audio device on her camera when it's switched on but there doesn't seem to be a way of seeing this change from the settings panel. 


Has anyone else experienced this and does anyone know how to fix?

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