Aug 26 2021 12:37 PM
I feel like I'm missing something simple, but we have a landing auto attendant that breaks down to different call q's (sales, service, internet, etc.). Let's say the customer chooses "sales" and a rep answers. If they want to transfer this call to the "service group" that is NOT an option. Only individuals IN the service group.
TLDR: How to transfer a call to a group. Groups do not seem to show up in the transfer options.
Aug 26 2021 01:07 PM
SolutionAug 26 2021 01:30 PM
Aug 26 2021 01:07 PM
Solution