Aug 05 2021 03:00 AM - edited Aug 05 2021 03:11 AM
Hi there,
I want to to use a Poly Phone and put the Poly CAP account or fully licenced account into a Call Queue.
When I do this the Poly will not ring. The Poly works as expected when calling directly or making calls. All other accounts (full TV lics.) work as expected within the Call Queue.
I have also used the "CAP Account" on a Yealink Teams phone and it works correctly within the Call Queue.
Can you advise on why the poly won't ring when in the Call Queue?
Aug 10 2021 01:11 PM
SolutionAug 10 2021 01:11 PM
Solution