Feb 15 2022 07:56 AM
Monday morning several users were unable to make video calls on teams, with the video icon greyed out out "video sharing is disabled by the administrator"
On checking meeting policies, they were assigned "RestrictedAnonymousAccess", I moved them to global (org-wide default). Global has IP enabled.
Its been several days since the change, and the desktop app video icon is greyed out. Both web and iOS versions of teams are working perfectly fine.
I disabled IP video in the global policy, waited a few minutes and re-enabled it. Several hours on, and its now stopped everyone else from making video calls in the desktop app... again, web versions and iOS working fine.
Microsoft support have not come back. Anyone else had this issue?
Feb 15 2022 08:35 AM
@BJW It's probably caching the old policy in the client, if you do a full sign out and back in does the capability return (this forces a new evaluation of the policy cache). If so, it will resolve over a few days as the cache gets re-evaluated.
Feb 15 2022 08:37 AM
@Steven Collier - we have yes. Both removed app, deleted the cache folders - reinstalled, still problematic...
Feb 15 2022 08:45 AM
@BJW If the web version is fine then the policy is correct in the service and just needs to get to the client. Policies are evaluated on sign-in and every few hours while you remain signed in.
I can't think of any logical reason why you are seeing what you describe.
Feb 15 2022 08:46 AM
@BJW is there any VDI involved, Citrix, VMWare Horizon etc ?
Feb 15 2022 08:51 AM
Feb 15 2022 09:25 AM
Having the same issue, have tried clearing all files and folders in appdata, uninstalling, rolling back updates, web version works fine but having the same issues. @BJW
Feb 15 2022 09:27 AM
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