Teams Video Not working

%3CLINGO-SUB%20id%3D%22lingo-sub-1953222%22%20slang%3D%22en-US%22%3ETeams%20Video%20Not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1953222%22%20slang%3D%22en-US%22%3E%3CP%3EUsing%20the%20MS%20Teams%20desktop%20app%2C%20if%20I%20accept%20a%20video%20call%20from%20a%20client%20they%20cannot%20see%20me%20and%20I%20just%20get%20a%20frozen%20image%20of%20them.%26nbsp%3B%20we%20can%20hear%20each%20other.%20If%20I%20send%20the%20invite%20and%20they%20accept%2C%20this%20problem%20does%20not%20occur%20i.e.%20it%20works%20fine.%26nbsp%3B%20So%20I%20can%20host%20meetings%20but%20not%20join%20them%20with%20video.%26nbsp%3B%20This%20does%20not%20happen%20if%20I%20use%20the%20web%20version.%26nbsp%3B%20So%20I%20have%20had%20to%20uninstall%20the%20app%20(tried%20reinstalling%20-%20same%20issue)%20so%20temporarily%20my%20problem%20is%20solved%20as%20I%20can%20use%20the%20web%20version%2C%20but%20as%20I%20have%20never%20had%20a%20problem%20with%20the%20desktop%20app%20until%20today%20I%20am%20at%20a%20loss.%20Video%20works%20fine%20using%20Zoom.%20(and%20with%20Teams%2C%20as%20long%20as%20I%20am%20hosting).%3C%2FP%3E%3CP%3Eany%20ideas%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1960553%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Video%20Not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1960553%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3Eis%20your%20OS%20(Windows%2FMac)%20up%20to%20date%3F%3C%2FLINGO-BODY%3E
Occasional Visitor

Using the MS Teams desktop app, if I accept a video call from a client they cannot see me and I just get a frozen image of them.  we can hear each other. If I send the invite and they accept, this problem does not occur i.e. it works fine.  So I can host meetings but not join them with video.  This does not happen if I use the web version.  So I have had to uninstall the app (tried reinstalling - same issue) so temporarily my problem is solved as I can use the web version, but as I have never had a problem with the desktop app until today I am at a loss. Video works fine using Zoom. (and with Teams, as long as I am hosting).

any ideas?

1 Reply
Hi,
is your OS (Windows/Mac) up to date?