Teams unmuting issue

%3CLINGO-SUB%20id%3D%22lingo-sub-382458%22%20slang%3D%22en-US%22%3ETeams%20unmuting%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382458%22%20slang%3D%22en-US%22%3EI%20was%20using%20Teams%20today%20and%20noticed%20when%20you%20mute%20all%2C%20you%20can't%20unmute%20those%20people.%20Anyone%20else%20have%20this%20issue%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-382458%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIT%20Pro%20Training%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382481%22%20slang%3D%22en-US%22%3ERE%3A%20Teams%20unmuting%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382481%22%20slang%3D%22en-US%22%3EMine%20is%20working%20okay!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1490795%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20unmuting%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1490795%22%20slang%3D%22en-US%22%3E%3CP%3EYes.%20I%20have%20that%20same%20issue.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F293553%22%20target%3D%22_blank%22%3E%40HelpDeskDrone%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1571465%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20unmuting%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1571465%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20same%20issue%20with%20a%20Teams%20meeting%20today.%26nbsp%3B%20A%20few%20of%20the%20attendees%20called%20in%20on%20their%20phones.%26nbsp%3B%20One%20of%20them%20had%20their%20phone%20and%20the%20computer%20on%20providing%20some%20feedback.%26nbsp%3B%20So%2C%20I%20muted%20everyone.%26nbsp%3B%20Unbeknownst%20to%20me%2C%20the%20people%20on%20the%20phones%20could%20not%20unmute%20(from%20their%20phone%20or%20on%20the%20computer).%26nbsp%3B%20And%20I%20couldn't%20unmute%20them%20either.%26nbsp%3B%20Please%20help.%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F293553%22%20target%3D%22_blank%22%3E%40HelpDeskDrone%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1571968%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20unmuting%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1571968%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20troubleshooting%20this%20with%20an%20associate%2C%20it%20turns%20out%20the%20only%20way%20to%20unmute%20a%20phone%20on%20a%20Teams%20call%20is%20for%20the%20phone%20user%20to%20press%20*65%3C%2FP%3E%3CP%3EThat%20would%20be%20useful%20information%20to%20include%20with%20the%20Team%20meeting%20request%20all-in%20number.%3C%2FP%3E%3CP%3EIt%20does%20say%20that%20when%20you%20first%20dial%20in%2C%20if%20you're%20not%20listening%2C%20could%20be%20easily%20missed.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor
I was using Teams today and noticed when you mute all, you can't unmute those people. Anyone else have this issue?
4 Replies
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Mine is working okay!
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Yes. I have that same issue. @HelpDeskDrone 

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I had the same issue with a Teams meeting today.  A few of the attendees called in on their phones.  One of them had their phone and the computer on providing some feedback.  So, I muted everyone.  Unbeknownst to me, the people on the phones could not unmute (from their phone or on the computer).  And I couldn't unmute them either.  Please help.  @HelpDeskDrone 

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After troubleshooting this with an associate, it turns out the only way to unmute a phone on a Teams call is for the phone user to press *65

That would be useful information to include with the Team meeting request all-in number.

It does say that when you first dial in, if you're not listening, could be easily missed.