01-11-2019 09:47 AM
01-11-2019 09:47 AM
We are seeing this on root conversations in some of our channels. We thought it was someone in our group but we verbally confirmed no one deleted these Conversations. The replies however are not deleted. My CIO noticed that this is also happening on another Teams Channel he was invited to to at another Firm. So its not just us it seems. Anyone have a clue? I tried Audit logs but they on track Team and Channel deletions.
01-11-2019 10:16 AM
01-11-2019 11:17 AM
01-15-2019 05:08 PM
We're seeing this also noticed today. In many Teams and channels. Seems random where the root message of the conversation moved to the replies. It's confusing because the message says "This message has been deleted", but when we open replies there's the root message so nothing is really deleted. I opened a case with Microsoft.
01-18-2019 02:24 PM
I have a user experiencing this behavior as well. Going to initiate a ticket Monday if it they still see it. Otherwise if anyone else on the thread has already started an incident with Microsoft, I would definitely be interested in what they've said and what has been done so far for debugging.
To add to the description, when I look at the post I don't see the root message as "This message has been deleted" I see the first reply as the root... on a discussion session started 11/27/2018.
01-24-2019 07:07 AM
I found a temp fix but this should not be marked as solution. MS gave me all the cache folders for Teams. We wiped out the contents of the folders and that fixed the issue for the user. I dont think wiping cache should be the fix. I think MS needs to address. I also have a ticket open with them. I'm trying to get a KB that mentions this issue or something from MS stating they know about this issue. I also am trying to get an ETA for some kind of fix which i know is pointless but I i have to ask, here are the folders that need to be emptied.
01-24-2019 08:49 AM
01-24-2019 10:26 AM
Well For us we have ADFS in house so SSO is in play. I get having to wipe cache but man I shouldnt have to do this as many times as I have.
01-24-2019 10:30 AM
01-24-2019 10:37 AM
03-06-2019 05:41 AM
03-06-2019 05:54 AM
@Hyper-X Yes, they did - said it was a minor visual bug and it would be addressed in a future update. Not sure if they need much data about it still but I'm sure they are tracking the number of people experiencing the issue. If people have access to the O365 Admin Center for toggling setting in at least one of the products... the experience opening a ticket was pretty good for all of the times I've done it so far. Submit an incident, wait and someone from Microsoft calls you. Gather up the data they need to use to troubleshoot/debug and if they have to go back to the product team they will keep you in the loop with the status.
03-22-2019 10:19 AM
We noticed this bug as well and it seems, at least in our environment, it's only messages that have tab conversations related to them. They posted a doc and then viewed it and started a conversation on it. It is still affecting us at the moment, so not sure if someone could share a case number so we can keep an eye on it. @Christian Taveras
04-09-2019 12:49 AM
04-11-2019 04:17 AM
We use Microsoft Teams as a communication platform for all staff at my school. We are noticing that conversations threads are getting deleted. I have asked around the teachers who are the 'Owners' and no one is deleting them. Has anyone experienced this before? Thanks so much. I am only new to Teams. please help this is getting frustrating. I dont know where to go.. All conversation threads have been deleted in all our channels back to when we started TEAMS in March HELP Please. How do I log a support ticket?
04-11-2019 07:07 AM
05-07-2019 12:43 PM
We are seeing the same thing in our tenant, it happened to one of my messages as well. Logging out and back in fixes it, but each person has to do that in order to see the message.
06-12-2019 08:02 AM
@Joe McGowan Nope MS still chasing their tales....
They had me run POSH CMDS to verify its not retention.....I have message in one team that are gone in MAY but in other Team site they are missing in other months so clearly not retention.
06-18-2019 08:47 AM
@Christian Taveras We are also still seeing this issue, and it's reported by our users. Sometimes I wish microsoft would just read the message boards and see that it's not one person's retention policy, but an issue affecting multiple tenants!
06-18-2019 08:55 AM
07-05-2019 05:55 AM
I just wanted to post a follow up, this is still not resolved and I am still waiting for the backend team to figure out what the issue is. Im basically stuck until they get back to me.
07-11-2019 07:48 AM
Thanks for keeping us in the loop @Christian Taveras. We're experiencing the same issue as well and the fixes above only last about 5 minutes. In our case, it seems to only be affecting conversations in 1 channel, everything else is fine.
I've raised a ticket with Microsoft as well and referenced this thread. I'll post back as well if I learn anything.
07-11-2019 10:05 AM
What appears to be happening to us is when an older post gets replied to (and brought back to the bottom of the thread), after x amount of time, the root message eventually changes to the 'This message has been deleted' message in the Teams client.
Similar for others?
07-12-2019 06:55 AM
Yes, that is the behavior. Update for my environment... we aren't experiencing the problem using Version 1.2.00.17057 (32-bit), July 2, 2019. We started deploying/standardizing via the Office 365 installation and before we did that I was running the 64-bit version... I might have a machine with the 64-bit version still on it. I'll sign in there and check later today.
07-12-2019 08:43 AM
@Christian Taveras https://teams.microsoft.com/downloads#allDevicesSection - MS keeps this updated with new client installers as they compile them. For the 32-bit version we are using the O365 Office Installer to manage the Teams client installation.
07-12-2019 10:03 AM
07-12-2019 07:23 PM
Maybe uninstall Teams, ensure that the app data file caches are cleaned from the user profile and re-install? This may be an additional step we did since we wanted to move from user based installation to the managed installation in Office 365.
07-23-2019 03:12 PM
@Timothy Balk Been there done that. Temp fix is to clear the cache which yes fixes my issue but not the root cause. The issue returns within hours, so I cant keep doing this over n over. I think MS should fix the root cause. That being said I was told yesterday by MS that there is an internal bug report about this and that an update is coming in Aug 2019. I dont buy it since this is teh same thing i was told in Jan 2019 and an update was coming in May to fix this....BULL!
07-25-2019 09:29 AM
Quick Update: I'm still working with Microsoft on this. They released a new version (1.2.00.19260) recently and thought that may have fixed it, but we're still experiencing the same issue. Will report back when I know more.