SOLVED

Teams - Tenant drop-down missing on the account I was invited with

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Highlighted
New Contributor

 

Issue:

Invited as guest -> Accepted invite -> Can't see tenant dropdown on Teams on that account.

However, the invite and drop-down is showing when I log in with a different account (explained below)

 

I know there are quite a few topics on this issue, but my case seems a little weird - 3 tenants involved

  • I work in company Alpha (user@alpha.com)

  • Company Bravo invited my Alpha user to their (teams) organization

    • At this point I should get a dropdown menu in my Alpha Teams to switch tenants - but I don't. (have updated/cleared cache etc)
  • I have a user in company Charlie that is native to that organization (not invited)

    • In this company (Charlie) I can see the dropdown menu with access to Company Bravo tenant
    • These have no relation with eachother whatsoever - so this doesn't make any sense?
    • Switching tenant here naturally says user@bravo.com does not exist in company Charlie.

Pictures:

Company Alpha - No dropdown. Access to Company Bravo should be here

Company Charlie - Dropdown with access to Company Bravo - These 2 have no relation with eachother

 

Did my invitation get mixed in with Company Charlie when I accepted the invite somehow?

When I clicked the accept invitation link in my e-mail I was:

  • Logged into company Alpha on the Teams Desktop Application
  • Logged into company Charlie on a web browser incognito mode

So after writing this down I'm starting to suspect the invitation link lached onto the web browser login and messed it up.. Obviously my fault if that happened.


I don't quite sure understand how this has happened when it should be associated by email and not current login.

 

Can it be fixed with a re-invite?

3 Replies
Highlighted
Best Response confirmed by adam deltinger (MVP)
Solution
Hi @nikkle

You could well be correct here

Solution should be

1.) As user in Charlie tenant leave organisation Bravo

https://docs.microsoft.com/en-us/azure/active-directory/b2b/leave-the-organization

2.) Have tenant Bravo check their Azure AD and ensure you are not there - in either you tenant Charlie or tenant Alpha address. If so, delete it and then remove it out of the recycle bin

https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/add-users-azure-active-director...

3.) Wait for some propagation time - let's say 24 hours to be sure (that's the max prop time usually in Azure AD

4.) Get tenant Bravo to reinvite you as user in tenant A on that address and ensure you are logged in in all clients as user in tenant A

Hope that answers your question

Best, Chris

Best, Chris
Highlighted

@Christopher Hoard Hello, thanks for the reply!

 

First things first, I managed to fix it. I tried following the steps provided, but unfortunately I don't have the "Organizations" tab on my Charlie account because organization Bravo isn't really there I think, it's just bugged out. The steps you provided will surely help someone else facing similar problems though.

 

How I fixed it:

I got someone with access to Tenant B to give me a link that goes directly to the teams channel I was invited to. When I pasted this into the browser it finally asked me to setup MFA for that tenant and thereafter the tenant access menu appeared. Simple enough hehe

 

I still have the wrong tenant dropdown in Tenant Charlie though, but I'll just leave it there.. 

 

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@nikkle This is a BUG.

I accepted an invite from my kid's school (yes, now using Teams for real life remote learning).

After adding email addresses, removing them, removing Teams on Mac...

I realized I can ONLY switch from one direction to another:

>> I can only show it in a browser, since I've lost the ability to switch in the app

lindros99_0-1597119302240.png

 

Note the org switch is missing here:

lindros99_0-1597119015069.png