Jun 09 2020 02:40 PM - edited Jun 09 2020 02:40 PM
Issue:
Invited as guest -> Accepted invite -> Can't see tenant dropdown on Teams on that account.
However, the invite and drop-down is showing when I log in with a different account (explained below)
I know there are quite a few topics on this issue, but my case seems a little weird - 3 tenants involved
I work in company Alpha (user@alpha.com)
Company Bravo invited my Alpha user to their (teams) organization
I have a user in company Charlie that is native to that organization (not invited)
Pictures:
Company Alpha - No dropdown. Access to Company Bravo should be here
Company Charlie - Dropdown with access to Company Bravo - These 2 have no relation with eachother
Did my invitation get mixed in with Company Charlie when I accepted the invite somehow?
When I clicked the accept invitation link in my e-mail I was:
So after writing this down I'm starting to suspect the invitation link lached onto the web browser login and messed it up.. Obviously my fault if that happened.
I don't quite sure understand how this has happened when it should be associated by email and not current login.
Can it be fixed with a re-invite?
Jun 10 2020 02:42 PM
SolutionJun 15 2020 12:08 PM
@Christopher Hoard Hello, thanks for the reply!
First things first, I managed to fix it. I tried following the steps provided, but unfortunately I don't have the "Organizations" tab on my Charlie account because organization Bravo isn't really there I think, it's just bugged out. The steps you provided will surely help someone else facing similar problems though.
How I fixed it:
I got someone with access to Tenant B to give me a link that goes directly to the teams channel I was invited to. When I pasted this into the browser it finally asked me to setup MFA for that tenant and thereafter the tenant access menu appeared. Simple enough hehe
I still have the wrong tenant dropdown in Tenant Charlie though, but I'll just leave it there..
Aug 10 2020 09:13 PM - edited Aug 10 2020 09:15 PM
@nikkle This is a BUG.
I accepted an invite from my kid's school (yes, now using Teams for real life remote learning).
After adding email addresses, removing them, removing Teams on Mac...
I realized I can ONLY switch from one direction to another:
>> I can only show it in a browser, since I've lost the ability to switch in the app
Note the org switch is missing here: